WEBINAR

Solving the billion-dollar returns problem: Strategies for retailers

Returns have become a costly challenge for retailers, with Gartner identifying them as a "billion-dollar problem." In fact, nShift data shows that returns hit their peak on "Returns Wednesday," the Wednesday following Christmas, when return requests surged by nearly 20% year-over-year. Left unchecked, returns can significantly erode profitability, especially without the right strategies to handle them. How can retailers minimize this financial hit while improving the customer experience?

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Key learnings

  1. Understand the impact of "Returns Wednesday" and how to prepare for peak return periods with proactive planning and operational efficiency.
  2. Learn how to use clear communication, convenience, and fast return-to-shelf processes to minimize the financial burden of returns and protect stock availability.
  3. Discover strategies to identify and mitigate returns fraud, manage high-risk customers, and use data-driven insights to optimize returns policies for long-term profitability.
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In this webinar, Andrew Gough will explore how retailers can optimize their returns management process, focusing on transparency and efficiency to reduce costs and prevent stock bottlenecks. We’ll also dive into how businesses can leverage nShift’s checkout solutions to combat returns fraud and identify "toxic return" customers who pose a risk to your bottom line. Ultimately, the goal is to turn the returns process into an opportunity to strengthen customer loyalty and drive revenue retention.
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Andrew Gough

Delivery & Experience management advisor