WEBINAR SERIES

Transform your customer journey

Broadcast date: 24-27 June • 30' each 

Four on demand masterclass sessions to help you redefine success across key touchpoints.

Dive into Deliver, Checkout, Track, and Returns in this focused, expert-led webinar series, with daily live 30-min sessions taking place from 24 to 27 June. 

Explore the sessions

Watch on demand:

Why watch on demand?

  • Gain actionable strategies to optimize operations.
  • Learn from industry experts with decades of experience.
  • Ask your burning questions and get tailored advice during interactive Q&A segments.
  • Leave with a toolkit to meet and exceed customer expectations.

Watch to gain actionable strategies to streamline operations, enhance customer satisfaction, and build lasting loyalty.

View sessions

Session #1

Deliver excellence: Efficient solutions for every business

Broadcast on 24 Jun On demand

Delivery operations can make or break customer satisfaction. This session dives into streamlining logistics and optimizing efficiency to meet customer expectations every time.
What you’ll learn:
  • Ways to optimize your delivery operations.
  • Insights to reduce costs and improve efficiency.
  • Best practices to consistently meet delivery promises.
Watch on demand
gregory mannix

Greg Mannix

Delivery Expert, nShift

Session #2

Checkout redefined: Smooth, simple, successful

Broadcast on 25 Jun On demand

Is your checkout process costing you sales? Learn how to create a seamless checkout experience that drives conversions and reduces cart abandonment. This session will equip you with practical tools to make the final step of the customer journey as smooth as possible.
What you’ll learn:
  • Strategies to simplify the checkout process.
  • Tips to reduce cart abandonment.
  • Techniques to increase customer satisfaction at checkout.
Get recording
erikMeyer-2

Erik Meyer

VP Solution Consulting, nShift

josh-barber

Josh Barber

Solution Architect, nShift

Session #3

The power of tracking: Clarity in every shipment

Broadcast on 26 Jun On demand

Visibility is the foundation of trust. This session will show you how to gain real-time insights into your shipments, improve operational oversight, and enhance customer confidence.
What you’ll learn:
  • Benefits of full visibility in delivery operations.
  • Tools to enhance shipment tracking.
  • Techniques to boost customer trust through clear communication.
Watch now
Luc

Luc Altorf

Ecomm Industry Expert, nShift

Session #4

Return on your terms: Build loyalty through flexible solutions

Broadcast on 27 Jun On demand

Returns can be an opportunity, not a headache. This session will help you transform your returns process into a customer loyalty booster while maintaining operational efficiency.
What you’ll learn:
  • How to create a hassle-free returns process.
  • Methods to turn returns into customer loyalty opportunities.
  • Solutions to minimize friction and maximize satisfaction.
Get the insights
Jyo

Jyo Saikia

Product Specialist Director, nShift

erikMeyer-2

Erik Meyer

VP Solution Consulting, nShift

FAQs

Watch now

What’s the format of the webinar series?

Each session is live and interactive, featuring expert speakers, practical insights, and real-time Q&A. Can’t join live? You’ll get on-demand access to every session afterward.

Who should attend?

This series is ideal for professionals in e-commerce, retail, logistics, supply chain, and related fields looking to optimize growth and operations.

How do I sign up?

Simply fill out the registration form at the top of this page. Once you’re in, you’ll receive calendar invites and reminders ahead of each session.

What will I get out of it?

Expect actionable strategies, real-world examples, and expert advice you can apply immediately. Whether you attend live or on-demand, each session is built to help you make smarter business decisions.