REPORT
DeliveryX Returns Report
Practical insight from UK retailers
Returns are getting more complex, expensive, and visible. This report reveals how leading ecommerce brands are turning the tide.
Based on:
- Insights from 70+ UK retailers
- Interviews with Currys, H&M, and Oh Polly
- Consumer and returns data from RetailX, ConsumerX, and DeliveryX
What you’ll learn
- How leading brands reduce returns with loyalty perks, personalisation, and better sizing
- Why flexible returns build trust and influence buying decisions
- How to control costs without damaging the customer experience
- How resale, repair, and returns data are shaping 2024 strategies
Key stats
£0B
lost annually by UK retailers due to returns
£0
average cost to process an online return
0%
of returns can be turned into exchanges
0%
of retailers cite fraud and abuse as their biggest challenge
0%
of shoppers say returns policies influence brand trust
0K
tonnes of CO₂ generated by fashion returns each year in the UK
Get the full report
Returns are no longer just a cost of doing business. Download the DeliveryX Returns Report to see how top retailers are leveraging them to protect revenue, reduce churn, and stand out in a crowded market.