Turn Q4 from stress to success
Rising e-commerce volumes, soaring customer expectations, and increasingly complex cross-border compliance can turn Q4 into a high-risk period.
A new report for retail, e-commerce, and logistics leaders on how to navigate Q4’s pressure with resilience, precision, and confidence.
What you'll learn inside
Win at checkout
Stop cart abandonment with clear costs and accurate delivery dates
Shoppers abandon carts when costs are unclear (39%) or delivery promises are vague (21%). Learn how to convert more sales with accurate Estimated Delivery Dates (EDDs) and transparent landed costs.
Shift to OOH
Default to lockers and PUDOs to cut failed first attempts
Leverage parcel lockers and PUDOs to cut failed first deliveries. In markets like Finland, OOH is already the #1 delivery choice.
Engineer resilience
Orchestrate carriers and run chaos drills to stay reliable
Run weekly fallbacks and quarterly chaos drills. Orchestrate multiple carriers and use real-time monitoring to ensure delivery promise accuracy during surges.
Simplify cross-border
Embed customs/VAT compliance at checkout
Bake customs and VAT compliance into checkout with ICS2, IOSS, and OSS. In 2024, over €33 billion was declared via OSS — proof compliance drives conversion.
Packaging readiness
Prepare now for the EU’s packaging rules
The EU’s Packaging and Packaging Waste Regulation (PPWR) caps empty space at 50% by 2030. Future-proof packaging and reduce costs now.
AI Advantage
Predict spikes, automate routing, resolve exceptions faster
From demand forecasting to exception management, AI transforms resilience into competitive advantage. Monitor uptime and incident timelines so teams can plan with confidence when volumes spike.
Report
Why this matters
Q4 isn’t just about survival, it's a must-win.
This playbook shows you how to:
- Cut cart abandonment with better delivery promises
- Reduce costs in the last mile (41% of supply-chain spend)
- Manage returns for revenue retention
- Turn customs compliance into a conversion driver
- Build antifragile systems that thrive under pressure
