Quiz uses nShift Track to cut WISMO queries, extend their branded journey to delivery, and unlock a new marketing channel.
deliver-related
support tickets
click-through rates
in marketing emails
tracking across every
delivery milestone
customer service
calls
Millesima adopted nShift Track to give customers branded, real-time delivery updates, ensuring full visibility and a personalized experience from warehouse to doorstep.
Features
Optimize your delivery tracking on your ecommerce platform. Our delivery service tracking software is built to work with your existing systems, ensuring minimal disruption while providing maximum impact. It’s a natural upgrade for businesses looking to optimize their courier and parcel tracking software.
Bring clarity to order tracking with enhanced visibility into workflows traditionally lacking transparency.
Oversee all shipments centrally with a feature-rich tracking solution platform.
Get notified about stalled shipments, enabling proactive issue resolution.
Notifications tailored to your needs, cutting down "Where is my order" (WISMO) calls.
Monitor specific delivery points using our powerful package tracking solution.
With branded parcel tracking, engage customers when they’re most attentive and drive upselling.
Since adopting nShift Track, ICIW cut unbranded emails, reduced delivery queries by 50%, and now saves about €12,000 annually in customer service costs.
Customer stories
Companies worldwide rely on nShift delivery tracking software to meet the increasing demands of their customers while staying efficient and competitive.
Being able to communicate directly to customers has been a game-changer in terms of handling enquiries relating to orders and getting visibility of the data so that we can continually improve the service we offer.
With nShift’s advanced technology and expertise, we can optimize our logistics processes and provide our customers with more transparency and control over their deliveries.
nShift has significantly improved our post-purchase experience which has reduced calls to our customer service team, improved our brand perception and boosted our bottom line.
