Founded in 1993, Pikkuvihreä is a Finnish pioneer in eco-friendly waterless toilet systems and composting solutions for homes, parks, and campsites.

As their product range expanded to include everything from compact indoor units to large outhouse models, logistics grew increasingly complex and costly. The team needed a way to match the right transport method to every product automatically.

Challenge

Before implementing nShift Checkout, Pikkuvihreä’s e-commerce team faced a recurring issue:
large, pallet-sized products could not be handled properly through their online checkout, forcing staff to manage shipping manually.

The smallest products we have fit in an envelope while the biggest products, such as our outhouses, require a pallet. When customers buy both, which they often do, our old system would struggle to find a sensible transportation solution. As a result, we were missing out on 50 to 100 big orders every year.

Eemeli Palo

E-commerce Manager, Pikkuvihreä

Each missed sale represented not just lost revenue, but wasted hours spent troubleshooting delivery options manually. The company estimated the losses in the tens of thousands of euros per year.

Solution

By implementing nShift Checkout, Pikkuvihreä was able to automate delivery logic and reduce manual work to near zero.

With nShift, I can code simple rule sets on how and which delivery methods are triggered for each customer or shopping cart. This has saved us many shipments we would have missed out on in the past. And, given that the most complex shipments are often the most profitable, it’s made a big difference to our bottom line. We’re talking tens of thousands of euros.

Eemeli Palo

E-commerce Manager, Pikkuvihreä

Orders that previously took minutes of manual processing could now be handled instantly, freeing up staff time and ensuring every customer, regardless of order size, received the right delivery option automatically.

The change also gave customers the freedom to select pickup or home delivery based on convenience. 

Customers today expect to be able to select a suitable pick-up point or chose whatever delivery method is most convenient for them. Since introducing nShift Checkout, we have been able to offer customers this level of choice without any issue.

Eemeli Palo

E-commerce Manager, Pikkuvihreä

Results

The results were immediate and measurable:

  • 10x faster processing speed for shipping tickets and package bookings

  • €10,000s in recovered annual orders that were previously lost

  • Near-zero human errors and fully automated fulfillment

Thanks to nShift, we can process 10 times more package tickets and shipping books in the same amount of time as before. Previously, it took about 60 seconds to make a shipping label for a customer order. Now it takes less than ten! Also, the number of human errors has reduced practically to zero.

Eemeli Palo

E-commerce Manager, Pikkuvihreä

Pikkuvihreä now operates a fully automated checkout experience that scales with its product range and continues to grow sales year after year.