Three quarters of shoppers will abandon retailers over poor delivery service

nShift, the global leader in parcel delivery management and shipment software, launches in France and Spain to help ecommerce sites improve revenue and loyalty

Almost three quarters of shoppers (72.5%) say poor deliveries would prevent them recommending a retailer to friends and family.[1]  As people grow more comfortable buying online they seek better customer experiences, and they reward them with loyalty.  It’s increasingly clear that what happens after they hit the buy button matters just as much as what went before. 

nShift, the global leader in parcel delivery management and shipment software has launched its market-leading suite of software solutions in [France/Spain].  It is available immediately for SMEs, mid-market, and enterprise organisations.  nShift’s enterprise-grade suite unlocks new revenue streams, while improving customer loyalty and repeat purchase.

nShift enables retailers, webshops, logistics providers, and warehouses across [France/Spain] to take control of their delivery management, own the last mile, and create an end-to-end experience from checkout to returns. 

nShift offers:

• Provide an enterprise-grade service – that tackles complicated delivery management challenges, fully integrates with the checkout and creates a cutting-edge customer experience around order tracking and returns
• Act as a strategic growth partner – for small and medium-sized businesses, by offering a plug-and-play solution that scales up as the business grows
• Increase warehouse efficiency – through automating and simplifying delivery and returns processes
• Integrate with existing infrastructure – to serve as a seamless partner to Enterprise Resource Planning systems and Warehouse Management Systems

By creating an end-to-end delivery experience, online retailers and websites can create:

• A range of delivery options – 50% of customer shopping cart abandonments are due to a lack of communication, choice, and convenience on delivery options. nShift offers a library of over 1000 carriers and makes it possible to clearly display options on the webshop
• Clear and relevant communication – people want to know where their order is at each stage of the delivery process
• The ability to serve new markets – if a shopper finds that an item can’t be delivered to where they live, they are unlikely to come back
• An easy and accessible way to feed back – when something goes wrong, customers want a quick and easy way to raise the issue and get it sorted quickly. If they can’t find one, they may take their complaint to social media
• The ability to return items easily – some 30% of delivered items end up as returns. For many customers, sending something back is part of the shopping experience.  Easy returns help to build brand loyalty

Lars Pedersen, CEO of nShift, said: “Customers today check out the delivery and return options, before they shop. If one online retailer can’t fulfil their need now, they’ll simply shop elsewhere.

“However, if a vendor can provide a first-class customer experience through excellent delivery and seamless returns, it can build loyalty with its customers. This increases the chance of repeat purchases and recommendations which, in turn, leads to greater revenue.

“nShift is a strategic growth enabler.  Whether SME, mid-size, or enterprise, we help customers to take full control of their delivery management, enabling them to build their brands, retain customers, and improve efficiencies.”

Download the guide:

Find out more: www.nshift.com

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[1] https://www.forwardermagazine.com/how-poor-delivery-impacts-online-customer-behaviour/

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