Creating a digital returns process can convert 30% of returns to exchanges
nShift, the global leader in delivery management, today highlights transformative updates to its Returns product. Thanks to a year of continuous improvement, the solution now makes returns smoother, faster, and more flexible.
Driven by customer feedback, nShift Returns transforms a costly pain point into a valuable moment of re-engagement. By replacing the outdated “label in the box” with a digital process, retailers cut costs, reduce waste, and offer a better customer experience. This can convert up to 30% of returns into exchanges.
The returns process is an often-overlooked brand touchpoint and an opportunity to retain a customer. Our updated Returns experience empowers retailers to transform the returns journey from a point of frustration into a moment of customer loyalty and revenue retention.
Mattias Gredenhag, CTO at nShift
Widget-based setup for quick integration
Retailers can deploy a fully branded returns experience in just a few clicks. This maintains brand consistency while minimizing development time. The updated features include:
Checkout in returns
Returns now integrates seamlessly with nShift Checkout, bringing advanced features like A/B testing and customized rules into the returns experience. From home pickup to parcel shops and lockers, customers are offered convenient, location-specific return options
Driving in-store returns
Connecting digital to physical n-store returns provide convenience to customers while creating fresh opportunities for resale, customer engagement, and increased foot traffic. Retailers gain visibility into what’s coming back, while customers enjoy immediate resolution
Enhanced user experience and actionable insights
The updated self-service experience makes it easier than ever for retailers to set up and manage returns. Businesses can gain real value from returns data which is unified with the broader nShift platform experience. Actionable insights help reduce return rates and understand return volumes in real timenShift Returns is a core component of the nShift Delivery Management and Experience Platform, trusted by over 20,000 customers to power seamless delivery and post-purchase journeys every day. It transforms returns from a cost center into a competitive advantage. It does this by making them simpler to manage, more cost-effective, and fully aligned with today’s customer expectations for speed, flexibility, and convenience.
For more information on press release, please contact
Denise Oakley: denise.oakley@nshift.com
About nShift
nShift is the global leader in delivery and experience management. Our platform connects retailers, warehouses, and logistics providers to over 1,000 carriers worldwide, enabling businesses to optimize checkout, shipping, tracking, and returns. With over 1 billion shipments supported annually across 190 countries, nShift empowers companies to deliver growth, efficiency, and exceptional customer experiences.
