Founded in 1988 and known for its long-standing focus on quality and innovation, Dermosil was an early e-commerce pioneer, launching its first online store in 1996.

Already using Delivery to manage transports and shipping labels, the company upgraded to include Checkout when moving to its new online platform, Litium.

The goal: to enhance the customer experience by offering multiple delivery options and full visibility at checkout.

We saw the possibilities right away. We can now add carriers and transport services to the checkout ourselves, instead of needing to go through the webshop provider.

Ann-Sofie Strand

Dermosil

Challenge

As an established e-commerce brand, Dermosil needed a way to continuously improve delivery flexibility without adding complexity.

The team wanted direct control over carrier integrations and the ability to respond quickly to customer feedback about delivery options. Previously, adding or changing transport services required third-party involvement, slowing down experimentation and limiting agility.

Solution

By introducing Checkout, Dermosil gained the freedom to manage carrier setup, transport services, and delivery presentation directly, all within its own systems.

This allows the team to easily adapt to changing customer needs and add new delivery partners as requested.

There are a lot of different logistics companies out there today, and when our customers ask for something, we want to try it out. Now we can easily add a carrier and see if they work out. In some cases, it hasn’t worked and then we can simply remove them again. We’ve also tried selling a service cheaper for a while to see how customers react. We’re really happy that we are now able to be so flexible.

Ann-Sofie Strand

Dermosil


Customers are sensitive to changes, but when it comes to freedom of choice at checkout, Dermosil hasn’t had any negative feedback. Quite the opposite, in fact.

Our customers usually get in touch if they think a change is bad. But we haven’t heard anything negative about nShift Checkout. The silence from our customers about this is a really good sign.

Ann-Sofie Strand

Dermosil

Results

The combination of Delivery and Checkout has made Dermosil’s operations more efficient and customer-centric:

  • Faster and easier onboarding of new carriers
  • Greater control over transport and checkout services
  • A better customer experience through flexibility and choice

Dermosil now benefits from a streamlined, adaptable system that supports experimentation, meets customer expectations, and strengthens loyalty.