Delivery experience is more important to online shoppers than loyalty perks or flexible payment

nShift has teamed up with Retail Week to explore how retailers can maximize growth and win online
A survey of 1,000 consumers reveals the priorities for today’s shoppers. It shows the importance of the delivery experience to shoppers today.
Our research shows deliveries are vital to attracting new customers and encouraging repeat purchase
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72% of new customers agrees that choice of delivery options is important, demonstrating the need for checkout optimization
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84% want to make use of a delivery tracking system, showing the importance of the ecommerce post-purchase experience
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85% claim that a clear return’s policy is crucial
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By contrast, loyalty schemes are important to 60% of shoppers, and flexible payment options like buy now, pay later (BNPL) matter to just 49%
GREEN DELIVERY & PACKAGING

Grow beyond limits
with a library of 1000+ carriers, we enable retailers to expand internationally and offer more delivery choices to customers at checkout. This increases conversion rates
Connect every stage of the customer journey
by offering the right delivery options at checkout (including popular zero-emissions and pick-up, drop-off deliveries), a superior tracking experience, and simple returns which maximize revenue retention

Enable data-tight ecommerce
by combining data from carriers, logistics, and other business systems. DMXM brings this information together, helping retailers sharpen customer insights, break down internal silos, and drive operational efficiency

Out-perform competitors
whether by engaging with customers in new ways or increasing the throughput of deliveries and fulfilment teams. We help retailers stay one step ahead of the rest by investing five times more in R&D than its closest competitors
We enable retailers to drive ecommerce success with the world’s largest carrier network and the world’s best delivery experience.
Our delivery & experience management (DMXM) suite facilitates a joined-up, end-to-end experience from the checkout to the doorstep.
Leading brands make deliveries part of their growth engine with nShift
Talk to us to learn more.
Discover our suite

nShift Checkout
Increase conversions by offering a real range of delivery options with our market leading checkout solution. Easy to self administer
nShift Ship
Solve complicated delivery management challenges and improve efficiencies with enterprise-grade label production and carrier booking.

nShift Track
Improve customer loyalty by keeping shoppers up to date with the status of their deliveries. Create new, highly engaged, retail marketing channels.

nShift Returns
Build loyalty by making returns easy. Digital returns improve the experience for consumers, save time for warehouses and reduce inventory admin
Get in touch with our team of specialists to discover the endless possibilities of how nShift can revolutionize your delivery management systems
Customer stories

