Stenströms boosts international shipments by 153% with nShift

Creating a tailor-made customer experience in each market with best-fit delivery options

One of Europe’s leading clothing companies has boosted its international shipments by 153% after tailoring its delivery experience to each local market.

Stenströms, the classic and contemporary clothing crafters, achieved this uplift in engagement after teaming up with nShift, the delivery management and experience platform.

For decades, customers purchased Stenströms’ quality clothing from its own stores or from multi-brand retailers. Though it launched its ecommerce operation in 2018, online sales remained a peripheral part of their business for the next two years.

All this changed with the outbreak of Covid-19 and the difficulties the pandemic posed to in-store shopping. Stenströms quickly realized that creating the best-possible ecommerce experience would not only get them through the pandemic. It could help the business thrive in the long term by enabling them to better serve international markets.

Quality and fit are the foundation of Stenströms. We knew that for our ecommerce operation to become a real success, the online experience had to match our high standards and be the best fit for the local market. We were confident that nShift had the capability to help us manage our shipping operation and to give the customers an experience that reflected the prestige of our brand.

Yasser Shabbir Sveder, Head of E-Commerce at Stenströms

In 2021, Stenström chose to work with nShift to perfectly craft a consumer experience, scale up their shipping operations and expand their offer in international markets.

nShift Deliver creates access to a network of more than 1000 carriers, facilitating shipments to markets around the world. Deliver connects seamlessly to nShift Checkout, which enables Stenströms to provide best-fit delivery options to customers in each country. These delivery options are interwoven with Stenströms checkout page, creating a seamless customer experience. Working with nShift, Stenström has fully localized in 10 important markets including UK, Germany and Canada.

Together, Stenströms and nShift have delivered:

• A well-crafted customer experience at checkout - the relevant delivery options are clearly displayed as customers complete their purchase. They feature information about delivery times and delivery dates
• A localized experience in each market- with the delivery options showing the logo of the relevant, local carrier
• A scalable delivery process- the business experiences times of high demand. nShift's carrier library and flexibility enables the business to scale up transport capacity to meet demand and scale back again in the quieter periods
• A seamless experience- with the delivery checkout seamlessly sewn together with the Kustom payment checkout
• An efficient set up– which saved a great deal of time when integrating nShift. It is also quick and easy to add new delivery options

Stenströms stands for perfectly-crafted quality. It was vital that they did not compromise that quality when rolling out their ecommerce experience. nShift’s extensive global carrier network ensured Stenströms had flexibility to choose the right delivery partners for each market while our Checkout solution provided a smooth, branded experience for customers, making premium delivery feel effortless.

Jonathan Bedford, Chief Revenue Officer at nShift

Read the Stenströms customer story.