by Sean Sherwin-Smith, Product Director PostPurchase
Enabling personalized deliveries with upgraded nShift Checkout.
As online shoppers seek a tailored checkout experience, we enable personalized delivery options and increased conversion rates.
Some 43% of shoppers abandon their baskets because of delivery concerns.[1] The upgraded Checkout solution enables retailers to A/B test different choices, helping them identify which drive the highest basket conversions.
When retailers use ecommerce experience software to offer the right-range of delivery options they can boost cart conversions and build customer loyalty.
New nShift Checkout functionality
- An enhanced rules engine which makes it easier to tailor delivery options to different customers
- Support for multiple checkouts across different webshop brands
- Improved support for out of home (OOH) deliveries, including 1m+ PUDO (pick up / drop off) locations and Click & Collect from retailers’ own stores, increasing up sell opportunities
- New, intuitive user interface and enterprise-level scalability
Creating a personalized experience
The same customers often prefer to receive different purchases in different ways. It is the retailers’ job to understand and cater for these preferences. By A/B testing different choices at Checkout, retailers can build a personalized experience from the homepage to the doorstep.
Creating an integrated delivery experience
nShift Checkout is just one example of how nShift’s suite of DMXM solutions fit together to turn deliveries from a world of boxes to a world of opportunities. By combining customer-facing applications, such as Checkout, with enterprise delivery management and a library of 1000+ carriers, nShift enables retailers to offer outstanding customer experiences and increase operational efficiency. Customers using nShift Checkout have seen a 25% increase in conversion rates and a 28% increase in order values.
The new nShift Checkout is available from July.
READ how more checkout options led to more sales for Scandinavian Luxury Group
[1] https://www.imrg.org/insight/consumer-home-delivery-report-2023-4/
