by Lars Pedersen
Building brand loyalty in retail and ecommerce is getting harder. Despite spending increasing sums on discounts and promotions to entice new customers, retailers struggle with one-time purchasers, serial purchase-and-return consumers, as well as rising marketing and logistics costs.
But there is a solution: more efficient and higher quality deliveries.
Use Delivery & Experience Management (DMXM) to differentiate and grow
Too many retailers treat deliveries as a purely logistical issue. But, for customers, they’re fundamental. Deliveries are more than parcels and boxes. They’re the building blocks of closer customer connections. Time and again, surveys tell us customers will shop with retailers which meet their expectations time and again.
It’s why we have launched a new category of software, specifically designed to meet today’s retail challenges head on - Delivery & Experience Management (DMXM).
DMXM offers a single platform spanning the entire delivery journey, from the retailer to the customer’s doorstep (and if necessary, back again). One that creates a better experience for the customer while helping retailers better understand customers and improve performance.
DMXM enables growth
Our DMXM vision will enable retailers to:
- Grow beyond limits – with a library of 1000+ carriers that facilitates international growth and widens customer choice. More delivery options at checkout increases conversion rates by up to 20%
- Connect every stage of the customer journey, from delivery choice at checkout (including popular zero-emissions and pick-up, drop-off deliveries), through tracking and returns
- Enable data-tight ecommerce, sharpening customer insights with deliveries and last mile data
- Out-perform competitors – whether by engaging with customers in new ways or increasing the throughput of deliveries and fulfillment teams
DMXM: an end-to-end experience from the checkout to the doorstep
DMXM turns shipping and deliveries into customer experiences which surprise and delight shoppers, while reducing costs and unlocking efficiencies across warehouses and delivery teams.
The nShift DMXM suite is a unique combination of enterprise-class delivery management, a library of 1000+ carriers, and customer-facing applications. It provides a joined-up, end-to-end experience from the checkout to the doorstep.
Se how retailers can turn a world of boxes into a world of opportunities with DMXM.
Unlock a world of opportunities
To find out more about how DMXM can unlock a world of opportunities for your business, get in touch with us today.
