Checkout evaluation pack
nShift Checkout: The questions buyers ask, answered
Evaluating delivery options for your checkout? Start here.
What e-commerce, operations, IT, security and procurement ask about nShift Checkout
Delivery choice is the last decision a shopper makes before paying, and it decides whether the order happens at all. A serious evaluation asks the same things every time: what this does to conversion, what happens at peak, how it fits the stack, and what holds up in writing. Every answer here carries the evidence beside it.
What e-commerce asks
E-commerce owns the conversion number, so it starts with what delivery choice does to it.
What does better delivery choice do to conversion?
Customers who see delivery options they want abandon less. Topformula measured a 4% conversion increase and a 28% increase in order value after introducing nShift Checkout with integrated payment. Flying Tiger Copenhagen measured a 20% conversion increase after letting shoppers pick their own parcel shop, and 70% of customers chose the new PUDO option.
Can we test delivery setups instead of guessing?
Yes. Checkout Experiments runs A/B tests on live traffic: different option orders, prices, fee levels below the free-shipping threshold, or market-specific setups. Traffic splits by percentage or by conditions such as country or cart value, assignment stays sticky per customer, and results export per session for your own analysis.
Can shoppers collect from parcel shops, lockers, or our own stores?
Yes. Carrier pick-up and drop-off points display with a map in the checkout, and you can upload your own stores or lockers as pick-up locations yourself, then filter them dynamically, for example to show only stores with the item in stock.
Can we show delivery dates rather than vague promises?
Yes. Estimated delivery dates display per option, fed by the carrier where supported or from your own cut-off, packing, and transit settings.
What operations asks
Operations inherits every promise the checkout makes, so it asks what happens when things break or spike.
What happens when a carrier's system goes down?
Selling continues. Any delivery option can be marked as a fallback, and fallback options stay available in the checkout even while the carrier service behind them is down. You choose which options play that role; nShift recommends at least one.
Will it hold at peak?
Independent third-party load testing has simulated traffic equivalent to 100 times Black Friday volume. In production, Stockmann runs campaign peaks of roughly thirty times normal order volume through nShift Checkout, at more than 2,000 checkout API calls per minute. One caveat we state rather than hide: lookups that depend on carrier systems, such as pick-up points and time slots, can take longer for reasons outside nShift's control.
Which carriers can we offer?
Any carrier service configured in your nShift book-and-print platform can appear as a checkout option, drawing on the nShift network of 1,000+ carriers across 190+ countries (a platform-wide figure). Selected options become partial shipments in nShift Delivery, nShift Ship, or nShift Transsmart, and Checkout also works with non-nShift booking systems.
What IT asks
The integration outlives the demo, so IT asks how Checkout connects and what an everyday change costs.
How do we integrate it?
A REST API with JSON, a drop-in JavaScript widget, or both. There is a lighter product-page widget for showing delivery options before checkout, a Shopify app for native Shopify checkouts, and an integration for Kustom Checkout. Developer documentation is public.
What does an everyday change cost us in developer time?
Nothing, by design. Configurations, rules, prices, carriers, and A/B experiments are managed in the nShift Portal, and a connection can be repointed to a new configuration without code changes. Stockmann updates delivery methods in about 30 seconds without its solution provider; Flügger runs five B2B webshops on nShift Checkout with zero development hours per checkout change.
Where does it run, and how do systems authenticate?
On AWS with auto-scaling. API access uses scoped client credentials with bearer tokens; secrets display once at creation, access is controlled per member account, and nShift has no access to your carrier credentials.
What security asks
Security signs off before the deal moves, starting with certifications and data handling.
What certifications do you hold?
ISO 27001 certified, with an information security management system and the certificate available on request. Certification body: DNV. External penetration testing on our cloud systems within a risk-based security program.
How is our data handled?
Customer data is protected to GDPR obligations, hosted in AWS Europe, and encrypted in transit.
Do you meet accessibility standards?
Conformance with WCAG 2.1 Level AA, EN 301 549, and the European Accessibility Act. The checkout widget ships with accessibility hooks, including screen-reader live-region support.
What procurement asks
Procurement wants the commitments in writing and the validation from outside.
Is reliability committed in writing, and can we verify it ourselves?
nShift commits to 99.9% uptime in its service level agreement, and you do not have to take that on trust: Checkout is a named component on the public nShift status page, with live status and 90-day uptime history visible to anyone.
How is the product packaged?
Three subscription tiers: Essential, Professional, and Premium. A/B testing arrives with Professional; custom add-ons such as gift wrapping arrive with Premium. Pricing is tailored to volumes and handled per deal.
Who outside nShift has validated this product?
nShift Checkout won E-commerce Fulfilment Technology of the Year at the Post and Parcel Technology International Awards 2025, and Checkout Automation Innovation of the Year at the RetailTech Breakthrough Awards 2026.
Can you provide references?
Reference customers matched by size, sector, and geography, on request.
The full answer set for your RFP
The Checkout RFP and Security Pack brings the performance evidence, the certification detail, and a ready-to-use response to the questions evaluation teams ask most.
Rather talk it through?
If your evaluation runs into a question this page does not answer, or you want the peak-load evidence, the certification detail, and the integration path mapped to your own stack and markets, book a short demo. Bring the questions your committee still has and we will work through them together.
Delivery optionsStockholm · 11759
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