WEBINAR SERIES 

Delivering Growth: Your Path to Logistics Excellence in 2025

Now Available On-Demand

 

Your customers expect more. Competitors are innovating fast. In 2025, success isn’t about keeping up - it’s about staying ahead.

Meant for professionals in e-commerce, retail, logistics, supply chain and more, this webinar series will give you the latest strategies defining delivery management excellence and driving sustainable growth.

Across three expert-led sessions, you’ll discover how to optimize fulfilment, elevate post-purchase experiences, turn reverse logistics into your secret weapon... and more.



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The Delivering Growth webinar series brought together leading experts, real-world case studies, and industry best practices. Now, you can stream the full series at your convenience and gain actionable insights to optimize fulfillment, improve post-purchase experiences, and turn returns into revenue.

  • Learn the key shifts in logistics that will shape 2025 and beyond.
  • From fulfillment to returns, discover practical strategies to solve your biggest operational challenges.
  • Get inspired by industry leaders, real-world success stories, and proven solutions.

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Session #1

From Checkout Promises to Perfect Deliveries

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Every delivery promise you make is a chance to win (or lose) a customer. Learn how to align your systems, streamline fulfilment, and keep every promise you make.

What you’ll learn:
  • Unify systems across checkout, warehouses, and carriers for seamless efficiency.
  • Deliver on promises with reliable and accurate fulfillment.
  • Scale operations with automation and improved logistics alignment.

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Speakers
Boris Hueske

Boris Hueske

Managing Director, heyworld GmbH
Johan Hellman

Johan Hellman

VP Product & Carrier management, nShift
Session #2

From Sale to Scale: Delivering Excellence Beyond Checkout

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The post-purchase experience is where brands are made—or broken. Discover how to transform it into a competitive advantage that drives loyalty and reduces churn.

What you’ll learn:
  • Reduce cart abandonment by up to 20% with personalized delivery options.
  • Cut WISMO calls by 60% with branded tracking solutions.

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Speakers
penny-clay-hotel-chocolat

Penny Clay

Fulfilment Optimization Manager, Hotel Chocolat
Ash Luker

Ash Luker

Post-Purchase Consultant, nShift
Session #3

From Returns to Revenue: Optimizing Returns for Growth

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Returns don’t have to be a cost center. With the right strategies, they can become a growth engine for your business.

What you’ll learn:
  • Reduce returns costs while retaining revenue.
  • Track emissions in real-time to align with sustainability goals.
  • Turn returns into opportunities with recommerce and circular economy models.

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Speakers
Tobias Forsberg

Tobias Forsberg

Customer Acquisition Engineer, Ongoing
1710764835084

Fredrik Lindhagen

lead Product innovator, nShift
Jyo Saikia

Jyo Saikia

Product Specialist Director, nShift
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Delivering Excellence:
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The insights don’t stop at the webinar series. Get exclusive access to our brand-new Delivering Excellence eBook, packed with real-world strategies to optimize fulfillment, tracking, and returns.

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Meet the Speakers

Boris Hueske

Boris Hueske

Managing Director, heyworld

Boris Hueske is Managing Director of heyworld GmbH a cross border eCommerce transportation solution provider. He has a degree in business administration of Philipps University Marburg with a focus on logistics and finance. Within his more than 20 years of industry experience in logistics and airfreight he took over management positions in supply chain and key account management, strategy, finance, revenue management and digitalisation. Since 2023 he is the responsible MD for Business Development, IT, Finance and HR at heyworld GmbH.

Johan Hellman

Johan Hellman

VP Product & Carrier management, nShift

With over 15 years of experience in logistics and shipping, Johan brings deep expertise in product and carrier management. He has been instrumental in developing nShift’s world-leading Carrier Network, enabling global businesses to optimize connections and streamline nearly 1 billion shipments annually. Driven by a mission to simplify shipping, Johan is dedicated to empowering businesses with smarter, more efficient delivery solutions.

Ash Luker

Ash Luker

Post-Purchase Consultant, nShift

Ash has 10+ years of experience in domestic and international logistics. Holding various roles within Sales and Operations, Ash knows the needs and challenges customers have when it comes to cross border shipping.

At nShift, Ash is Sales Director, Global Strategic, focusing on customers and prospects with global expansion needs.

Jyo

Jyo Saikia

Product Specialist Director, nShift
With extensive experience in logistics, supply chain, and IT SaaS, Jyo specializes in helping businesses optimize operations and achieve sustained success. His deep industry knowledge enables him to craft innovative strategies that deliver tangible results, ensuring customers gain a competitive edge. Backed by an MBA in International Business, Jyo is committed to enhancing customer satisfaction and driving impactful solutions.
Tobias Forsberg

Tobias Forsberg

Customer Acquisition Engineer, Ongoing
Tobias blends technical expertise with an entrepreneurial mindset to drive business value. Holding dual MSc degrees in Engineering Physics and Entrepreneurship from Chalmers, he combines deep knowledge with practical impact. For the past 2 years, he has managed partnerships at Ongoing, leveraging his 8 years of experience with simulation software in  industrial mathematics. Passionate about technology and collaboration, Tobias creates opportunities that fuel success in dynamic environments.
Fredrik Lindhagen

Fredrik Lindhagen

Lead Product Innovator, nShift
With over 12 years of experience in the shipping industry, Fredrik plays a key role in advancing nShift’s Transport Management Solution and the Emissions Dashboard, helping businesses optimize logistics and monitor CO2 emissions. His expertise in transport flows and dedication to sustainable shipping practices ensure businesses remain efficient and environmentally conscious.
 
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FAQ

  • What if I missed the live sessions?
    No problem! All sessions are available on-demand. Register now, and you’ll get instant access to the full series.

  • Who should watch?
    This series is ideal for professionals in e-commerce, retail, logistics, supply chain, and related fields looking to optimize growth and operations.
  • How do I register?
    Simply fill out the registration form at the top of this page. It’s a quick and easy process that takes less than a minute to complete.

  • How can I get the most out of the on-demand sessions?
    Each session is packed with expert insights, real-world strategies, and practical takeaways. To get the most value, consider watching with your team to discuss key learnings.


 

Don’t Miss Out on Actionable Insights

 
Watch this exclusive webinar series to gain the insights, tools, and strategies you need to excel.
 
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