Norwegian linens giant, Princess, has increased sales online and instore by expanding the delivery options customers are offered – and nShift has helped make it all possible.
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Kai Gulbrandsen, CEO of Norwegian linens giant, Princess, believes that enabling your customers to shop where and how they want is critical to success in retail today. As he points out: “76% of the customers who visit our physical stores check our products online beforehand.” This, he explains, is why it is so important that the company’s online shop and physical stores can work together, providing customers with as many delivery options as possible.
Thanks to nShift, Princess can now offer their online customers more delivery options including the option to pick up in store. They have also been able to digitize their delivery process from warehouse to customer and from warehouse to store to customer.
As well as improving efficiency in the warehouse, nShift has made an impact in the company’s physical stores, where employees can now order goods for customers from the central warehouse and either get them delivered to the store or to the customer’s home. Employees can also use the nShift app, Scan App, to turn the store smartphone into a state-of-the-art parcel scanner and automatically notify customers when their parcels are ready for pick-up instore.