nShift Insurance

Helping retailers cut the cost of lost, damaged or stolen deliveries

nShift Insurance is shipping insurance made easy. Get refunded for items that are lost, stolen, or damaged in delivery.

Protect your shipments
Insurance

Effortlessly protect your ecommerce business with nShift Insurance

 

 

Protect, safeguard, and secure your bottom line from the rising costs of lost, damaged, or stolen deliveries.

 

 

Understanding the challenges

  • Over half of consumers receive broken goods yearly
  • Porch piracy increased by 57% in 2023, costing UK retailers £200m
Broken parcels
Financial loss-2

Finanacial impact on retailers

  • Damaged packages average €218 in insured losses
  • While missing packages cost around €295 on average


board box

Seamless integration

With Transsmart, customers gain access to hundreds of existing partner integrations. Transsmart enables strategic Enterprise Resource Planning (ERP) and Warehouse Management Systems (WMS) vendors to seamlessly integrate delivery management into their offer.

 

Offer full coverage before issues arise

Global Protection

Tailored Coverage

Quick Payouts

Full-Value Reimbursements

Global protection with seamless integration

blue tick

Global, carrier-agnostic protection fully embedded into merchants' processes

blue tick

Seamless claims and quick payouts

Global protection-3

Tailored coverage with flexible solutions

blue tick

Customized options for retailers

blue tick

Products protected at account or transaction level

Component 66 – 1

Quick payouts for approved claims

blue tick

Immediate start of investigations

blue tick

95% of claims settled within three days

Component 68 – 1

Reimbursements equal to the full retail value of lost

blue tick

Covers retail value of lost, stolen, or damaged goods

blue tick

Boosts customer satisfaction and loyalty

Component 67 – 1

Enable nShift Insurance on your own

Step 1

Activate

In your nShift Delivery Solution, activate nShift Insurance under Maintenance > My account > settings > enable nShift Insurance settings

Step 2

Add Company Details

Add company contact and accept the Terms & Conditions. Save your settings.

Step 3

Set Shipment Value

Ready to add the declared value of your shipments (used to calculate the protection rate) when booking the shipment

Step 4

Calculate Premium

Calculate the premium & print label

Step 5

Done

Once enabled, you can cover all your parcels through “label booking” and “printing favourites”

Making a claim is very straightforward

post purchase returns 1
  • Step 1 
    Click History in the top menu > Shipments
  • Step 2
    Use the search function to search for shipments
  • Step 3
    Click next to the shipment row
  • Step 4
    Click Details under nShift Insurance in the Addons - details section
  • Step 5
    Click the Claims link that will take you to the insurance company's claim page where you can make your claim.
Time savings are based on average resolution times (i.e. the duration from initial filing to completed payment) for all XCover shipping protection claims as at May 31, 2022 (sample size = 868) compared with the industry average time including payment settlement (min. 6 days) and period to acknowledge a filed claim.

Start protecting your shipments

Contact us