nShift Insurance

Helping retailers cut the cost of lost, damaged or stolen deliveries

nShift Insurance is shipping insurance made easy. Get refunded for items that are lost, stolen, or damaged in delivery.

Protect your shipments
Insurance

Effortlessly protect your ecommerce business with nShift Insurance

 

 

Protect, safeguard, and secure your bottom line from the rising costs of lost, damaged, or stolen deliveries.

 

 

Understanding the challenges

  • Over half of consumers receive broken goods yearly
  • Porch piracy increased by 57% in 2023, costing UK retailers £200m
Broken parcels
Financial loss-2

Finanacial impact on retailers

  • Damaged packages average €218 in insured losses
  • While missing packages cost around €295 on average

 

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Seamless integration

With Transsmart, customers gain access to hundreds of existing partner integrations. Transsmart enables strategic Enterprise Resource Planning (ERP) and Warehouse Management Systems (WMS) vendors to seamlessly integrate delivery management into their offer.

 

Offer full coverage before issues arise

Global Protection

Tailored Coverage

Quick Payouts

Full-Value Reimbursements

Global protection with seamless integration

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Global, carrier-agnostic protection fully embedded into merchants' processes

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Seamless claims and quick payouts

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How to enable nShift Insurance in four simple steps

 

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Step 1

Navigate to New Bookings

In your nShift Ship Solution, go to Ship > New to create a new shipment and fill in the shipment information.

Step 2

Select If Insurance

Click on If Insurance in the Additional Info section

Step 3

Complete Details

Fill in Amount, Contents, and Email, and select the correct currency. The premium is automatically calculated based on the insurance amount

Step 4

Review & Accept Terms

You will be asked to accept the insurance terms when you click the Print button to submit the shipment. Click Yes to proceed and print the label

Step 5

Done

Once enabled, the shipment will automatically be covered for theft, loss, and damage in transit.

How to make a claim

post purchase returns 1
  • Step 1 
    Log in to nShift Portal and find the shipment. You can search using the shipment or package number.
  • Step 2
    Open the shipment and click the Claim Insurance link in the top right corner.
  • Step 3
    Fill in the insurance claim form
  • Step 4
    The compensation will be transferred to your account within a few days
Time savings are based on average resolution times (i.e. the duration from initial filing to completed payment) for all XCover shipping protection claims as at May 31, 2022 (sample size = 868) compared with the industry average time including payment settlement (min. 6 days) and period to acknowledge a filed claim.

For more information on nShift Insurance contact our support team

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