nShift Insurance

Helping retailers cut the cost of lost, damaged or stolen deliveries

nShift Insurance is shipping insurance made easy. Get refunded for items that are lost, stolen, or damaged in delivery.

Protect your shipments

Insurance

Effortlessly protect your ecommerce business with nShift Insurance

 

 

Protect, safeguard, and secure your bottom line from the rising costs of lost, damaged, or stolen deliveries.

 

 

Understanding the challenges

  • Over half of consumers receive broken goods yearly
  • Porch piracy increased by 57% in 2023, costing UK retailers £200m
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Finanacial impact on retailers

  • Damaged packages average €218 in insured losses
  • While missing packages cost around €295 on average

 

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Seamless integration

With Transsmart, customers gain access to hundreds of existing partner integrations. Transsmart enables strategic Enterprise Resource Planning (ERP) and Warehouse Management Systems (WMS) vendors to seamlessly integrate delivery management into their offer.

 

Enabling multi-carrier delivery and experience management - from Checkout through to Returns

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End-to-end Services
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Offer full coverage before issues arise

Global Protection

Tailored Coverage

Quick Payouts

Full-Value Reimbursements

Global protection with seamless integration

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Global, carrier-agnostic protection fully embedded into merchants' processes

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Seamless claims and quick payouts

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Tailored coverage with flexible solutions

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Customized options for retailers

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Products protected at account or transaction level

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Quick payouts for approved claims

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Immediate start of investigations

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95% of claims settled within three days

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Reimbursements equal to the full retail value of lost

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Covers retail value of lost, stolen, or damaged goods

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Boosts customer satisfaction and loyalty

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How to enable nShift Insurance in four simple steps

 

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Step 1

Activate

In your Transsmart Solution, activate nShift Insurance under Maintenance > My account > settings > enable nShift Insurance settings

Step 2

Review & Accept the Terms

Review the Terms & Conditions, and Accept once completed

Step 3

Enter Shipment Value

Input the declared value of your shipments (used to calculate the protection rate)

Step 4

Complete

Book your shipments

How to make a claim

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  • Step 1 
    All insured shipments will have a Submit Claim link underneath the shipment details
  • Step 2
    Click the link to connect to the Cover Genius claims site. Follow the on-screen instructions
  • Step 3
    Have to hand the shipment reference number, details of what happened, and supporting documentation or images
Time savings are based on average resolution times (i.e. the duration from initial filing to completed payment) for all XCover shipping protection claims as at May 31, 2022 (sample size = 868) compared with the industry average time including payment settlement (min. 6 days) and period to acknowledge a filed claim.

To start protecting your shipments, contact us, our sales team can help you get started. 

Contact us