Effortlessly protect your ecommerce business with nShift Insurance
Protect, safeguard, and secure your bottom line from the rising costs of lost, damaged, or stolen deliveries.
Understanding the challenges
- Over half of consumers receive broken goods yearly
- Porch piracy increased by 57% in 2023, costing UK retailers £200m
Finanacial impact on retailers
- Damaged packages average €218 in insured losses
- While missing packages cost around €295 on average
Seamless integration
With Transsmart, customers gain access to hundreds of existing partner integrations. Transsmart enables strategic Enterprise Resource Planning (ERP) and Warehouse Management Systems (WMS) vendors to seamlessly integrate delivery management into their offer.
Enabling multi-carrier delivery and experience management - from Checkout through to Returns
Offer full coverage before issues arise
Global Protection
Tailored Coverage
Quick Payouts
Full-Value Reimbursements
Global protection with seamless integration
Global, carrier-agnostic protection fully embedded into merchants' processes
Seamless claims and quick payouts
Tailored coverage with flexible solutions
Customized options for retailers
Products protected at account or transaction level
Quick payouts for approved claims
Immediate start of investigations
95% of claims settled within three days
Reimbursements equal to the full retail value of lost
Covers retail value of lost, stolen, or damaged goods
Boosts customer satisfaction and loyalty
Activate
In your Transsmart Solution, activate nShift Insurance under Maintenance > My account > settings > enable nShift Insurance settings
Review & Accept the Terms
Review the Terms & Conditions, and Accept once completed
Enter Shipment Value
Input the declared value of your shipments (used to calculate the protection rate)
Complete
Book your shipments
How to make a claim
-
Step 1
All insured shipments will have a Submit Claim link underneath the shipment details -
Step 2
Click the link to connect to the Cover Genius claims site. Follow the on-screen instructions -
Step 3
Have to hand the shipment reference number, details of what happened, and supporting documentation or images