Core functionalities
| Functionality | Description | Essential | Professional | Premium |
| Customer support | Support via phone, e-mail, and help center. Please see separate documentation for the response times and opening hours. |
08:00 – 16:00 (CET) |
08:00 – 16:00 (CET) |
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| Online dashboard | Access to our online dashboard |  |
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| Shipment booking | Generate and book shipments with over 800+ carriers. | |
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| Manifest | Automate the manifesting process | |
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| Label printing | Print or receive labels in multiple sizes and formats like ZPL, PDF or base64 | |
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| Return label in the box | Return label in the box | |
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| Pick-up and drop off-points | Ship to pick-up locations or from drop-off locations. | |
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| Custom pick-up and drop-off points | Add your stores as pick-up and drop-off points | |
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| Carrier tracking link | Receive the carrier tracking link to follow the shipment | |
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| Address book | Address book for faster creation of manual shipments. | |
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| API Integration | Integrate via API or with plugins from our partners | |
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| Configure settings and services | Use our self-service options to configure our product | |
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Advanced functionalities
| Functionality | Description | Essential | Professional | Premium |
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Dashboard customization |
Set Roles and Rights, limit fields and functionality |
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Data Storage |
Data is saved for the current year plus one or current plus seven years for Premium |
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Batch printing of labels |
Print labels in batches by quickly selecting them in your inbox. |
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Labeless returns |
Use labeless returns like scannable QR codes |
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File integrations |
Integrate via file integrations instead of API (dropzone) |
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Customs documents |
Generate customs documents when printing the label |
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Brand your shipping experience |
Brand your shipments with logo, sender addresses etc, to support the best customer journey |
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Use templates for fast shipping |
Reduce filling all the data every time with our templates |
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Error Label |
When a booking fails an error label will be printend with a description of of the reason the booking fails |
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Return form for your website |
Create an embedded return form on your website using our returns service |
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Shadow booking |
Create bookings without the actual booking to the carrier for Track, My Parcels app or reporting |
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Freight cost management |
Select and steer on carrier price |
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Dangerous goods documentation |
Integration with our partner DGOffice for Dangerous Goods documents handling. |
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Shipment consolidation |
Consolidate shipments to the same recipient to reduce delivery cost |
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Shipping rules |
Automated selection of carrier and carrier products based on pre-defined rules |
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Customized Shipping label |
Customize the shipping label with a logo or other wanted information |
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Volume Scales |
Connect your Cubiscan scale to add measurements of the package |
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RFID Label printing |
Add the RFID code to the label with Lyngsoe systems |
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Theming |
Theme the online interface to match your company's identity |
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Single Sign On |
Single Sign On with Microsoft Azure AD, Ping Identity, or Okta |
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Insurance |
Option to purchase extended parcel insurance |
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Hosting functionalities
| Functionality | Description | Essential | Professional | Premium |
| Public cloud | AWS hosted and located in Europe with high availability that includes separate physical locations | |
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| On-premise | Host our software as a single-tenant in your data center | |
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| Private cloud | We host our software in AWS on dedicated (virtual) servers (minimal subscription level is 10 million parcels year) | |
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Track functionalities
| Functionality | Description | Essential | Professional | Premium |
| Included Track features | Track freemium functionalities that are included in Ship | |||
| Shipments in the MyParcels app | Consumer tracking app available in Android and Apple app stores | |
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| Tracking Dashboard | View the details in a track and trace view | |
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| Shipment status | Carrier statuses feedback | |
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| Shipment and Package reports | Report on package, shipments, or carrier performance | |
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All functionalities depend on the integration level and the carrier’s possibilities and support.
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