Order tracking software is an essential component for e-commerce businesses. Ensuring that customers receive their orders on time and in good condition is crucial for maintaining customer satisfaction and retaining business. According to a report by Deloitte, 96% of consumers consider order tracking to be an important feature when shopping online. Order tracking software is one of the key tools that e-commerce businesses can use to enhance their delivery management.
In this blog, we will explore how order tracking helps with delivery management for e-commerce businesses and how nShift is enhancing the role of tracking in its software.
Real-time tracking and visibility
Real-time parcel tracking and visibility are essential for e-commerce businesses. They provide businesses with up-to-date information on the location and status of deliveries, allowing them to make informed decisions and take appropriate actions. nShift offers real-time tracking and visibility of deliveries, allowing e-commerce businesses to monitor the progress of their deliveries in real-time.
According to a report by Accenture, 83% of consumers expect real-time delivery updates on the status of their orders. Real-time updates provide several benefits for e-commerce businesses and customers. They enable businesses to identify delays or issues that may impact delivery times and take corrective action. They also allow customers to track their deliveries and receive updates on the status of their orders, which can help reduce customer inquiries and complaints.
Minimising WISMO calls
WISMO (Where Is My Order) calls are a common issue for e-commerce businesses. There are calls from customers inquiring about the status of their orders, which can be time-consuming for businesses to manage. nShift offers features for proactive exception management and timely issue resolution, which can help minimize WISMO calls.
According to a report by KPMG, 66% of businesses are investing in new technologies to improve customer service. Proactive exception management involves identifying potential issues before they occur and taking corrective action. By proactively managing exceptions, e-commerce businesses can minimize the number of WISMO calls they receive and maintain customer satisfaction.
Customer communication and self-service
Effective customer communication is essential for e-commerce businesses. nShift offers delivery tracking software for delivery notifications, rescheduling, and branded tracking pages, enabling businesses to communicate effectively with their customers. These features also provide customers with self-service options, allowing them to track their deliveries and make changes to their delivery schedules as needed.
According to a report by EY, 56% of consumers prefer self-service options for tracking their orders. Effective customer communication and self-service options can help reduce customer inquiries and complaints, improving customer satisfaction.
Environmental considerations and sustainability
Environmental sustainability is becoming increasingly important for e-commerce businesses. nShift is committed to reducing emissions from deliveries and offers features that help reduce emissions and support eco-friendly practices.
According to a report by Bain & Company, 68% of consumers consider environmental sustainability to be an important factor in their purchasing decisions. By optimizing delivery routes and reducing the number of vehicles on the road, e-commerce businesses can reduce their carbon footprint and contribute to a more sustainable future.
Conclusion
Order tracking is a crucial tool for delivery management in e-commerce businesses, providing businesses with real-time updates on the location and status of their deliveries. nShift offers advanced order tracking capabilities, including real-time tracking and visibility, predictive analytics, features for proactive exception management, customer communication and self-service options, and a focus on environmental sustainability in delivery management.
Using nShift's software, e-commerce businesses can enhance their delivery management and provide their customers with a better experience while meeting their expectations for order tracking with nShift Track.
