GUIDE SERIES

Moments that matter:

Three expert guides to transform your post-purchase performance

 

This three-part guide collection gives you the tools to optimize the moments that shape customer experience and directly impact your bottom line. 

Together, they form a practical blueprint for improving conversion, cutting costs, and building long-term loyalty through delivery.

  • Win at Checkout
    Turn more browsers into buyers with smart delivery options
  • Own the Tracking
    Keep customers informed and support costs down
  • Fix the Returns
    Go from problem to profit without compromising CX

Get the complete set in one download.

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Why you need these guides

In ecommerce, post-purchase is where brands win or lose. Customers remember how they were treated after the sale, not just before it.

With margins tightening and expectations rising, these moments aren’t just operational. They’re strategic.

  • 76% of consumers hesitate to buy when delivery choice is limited
  • €12 is the average cost of a WISMO ticket
  • £4.2B is lost by UK retailers to returns annually

Every interaction after the buy button is an opportunity. This collection shows you how to get it right.

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Landscape-Set

See how leading brands do it

Retailers across Europe are already using these strategies to transform their post-purchase performance:

20%

increase in checkout conversion

90%

reduction in tracking-related support tickets

30%

of returns converted into exchanges

Real results

Today, competition is not just about product range and prices but also about logistics.

Princess

Being able to communicate directly to customers has been a game-changer.

ICANIWILL

We went from an in-house system to a branded returns portal, and the difference is night and day.

nShift customer

Get the complete series

One form. Three expert guides. Unlimited impact.
Download the collection to learn how to optimize delivery moments that drive conversion, reduce costs, and win long-term loyalty, from checkout to doorstep to return.

Download now