Delivery management evaluation pack

nShift Ship: The questions buyers ask, answered

Evaluating delivery management software? Start here. 

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nShift Ship overview, showing daily shipment volume, carriers in use and on-time performance

What operations, IT, security and procurement ask about nShift Ship

The moment you hand delivery to a platform, you trust it with the part of your operation you can least afford to go blind on. A serious evaluation digs into the same places every time: who owns the carrier connections, where the data is stored, what holds at peak. Below are the questions operations, IT, security, and procurement bring to that decision, each with nShift Ship's answer and the evidence beside it.

nShift Ship carrier selection screen, comparing carrier rates and transit times

What operations asks

Operations carries the cost when a carrier changes a rule and parcels stop moving. Start with who absorbs that.
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Read about carrier connectivity

How many carriers, and who keeps the connections running?

nShift Ship reaches more than 500 carriers across 190+ countries, including 60+ pickup and drop-off networks and 1.2M+ PUDO points, through one API. nShift builds and maintains the connections and manages carrier API migrations, so keeping up with carrier API changes stays on our side rather than your team's.

What about a carrier you don't already support?

Carriers without a prebuilt connector are added through configurable custom carrier options, set up without development. You run your own negotiated contracts and account numbers.

Can booking and documents be automated?

 Carrier labels, customs and paperless-trade documents, consolidation, and multi-piece shipments, with parcel validation against each carrier's specifications and rules-based automation.

What IT asks

IT inherits every integration and every outage. Here is what Ship connects to and where it runs.

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Explore the platform APIs

How does Ship fit our stack, and where does it run?

One REST API (Shipment Server, v1 and v2), file-based options, and 450+ prebuilt partner integrations across ERP, WMS, and e-commerce. Deployment as public cloud on AWS in Europe with high availability across separate physical locations, dedicated private cloud, or single-tenant on-premises.

How do users and systems authenticate?

Single sign-on with Microsoft Azure AD, Ping Identity, or Okta. API access over HTTPS with OpenID and bearer authentication, with documented per-tier API rate limits.
nShift Ship integrations screen, ERP, WMS and REST API connections
nShift Ship security and access screen, ISO 27001, single sign-on and data residency

What security asks

Security signs off before the deal moves. These are the certification and data answers they check first.

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See trust and security

What certifications do you hold?

ISO 27001 certified, with an information security management system and the certificate available on request. External penetration testing on our cloud systems within a risk-based security program.

How is our data handled?

Customer data is protected to GDPR obligations, hosted in AWS Europe, and encrypted in transit.

Do you meet accessibility standards?

Conformance with WCAG 2.1 Level AA, EN 301 549, and the European Accessibility Act, which matters for public-sector and EU buyers with a mandatory accessibility requirement.

What procurement asks

Procurement wants the reliability written into the contract. Here is what is committed.

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Check the live status page

Is reliability committed in writing?

Yes. A 99.9% uptime commitment in the Ship and Track service level agreement, across every plan, with a defined incident model and an Emergency Response Center for the most urgent issues.

Can we verify uptime ourselves?

A public status page shows live status and 90-day uptime for Ship, the Ship dashboard, and carrier connections, at any time.

Can you provide references?

Reference customers matched by size, sector, and geography, on request.
nShift Ship platform status screen, 99.9% uptime and component status

The full answer set for your RFP

The Ship Security and RFP Pack brings the certification detail, the SLA, the architecture overview, and a ready-to-use response to the questions evaluation teams ask most.

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Rather talk it through?

If your evaluation runs into a question this page does not answer, or you want the certification detail, the SLA, and the architecture mapped to your own carriers and stack, book a short demo. Bring the questions your committee still has and we will work through them together.