WEBINAR        DELIVERY MANAGEMENT 

5 Ways to increase customer retention fast with post-purchase experience

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Loyalty is built during checkout and beyond

With data pointing out that consumers are more empowered and demanding far more from their online shopping experience, retailers need to offer personalized info during post-purchase.

Join Sean Sherwin-Smith as he reveals some of the secrets of how fulfilment, delivery and even returns solutions can increase customer loyalty, open new marketing channels and ultimately accelerate sales growth.

Benefits of this webinar

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The 3 Champion Factors of Post-Purchase

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Owning the most emotional stage of the buyer journey and ways to create a true end to end branded experience

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Sustainability, Retailtainment and Social Commerce and how to apply these concepts to your business

Sean Sherwin-Smith-1
Author

Sean Sherwin-Smith

Product Director – Post-Purchase Product Management
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With 30+ years in final mile technology, product and CX, Sean has a wealth of knowledge and first hand stories to share, helping retailers understand the psychological, commercial and operational advantages that can be created in the post purchase journey. From the very early days of eCommerce, he has helped and advised retailers and carriers how to keep customers engaged after they have clicked the buy button and convert them into loyal brand advocates.

Customer stories

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