VIDEO
Coffee Chat:
2026 trends in payments, ecommerce and customer experience
Featuring Rasmus Fahlander, CPO at Kustom and Lotte Schjøtt, nShift
What are the key trends shaping payments, e-commerce, and customer experience today - and what do they mean for the future of commerce?
Grab a coffee and join nShift and Kustom as we dive into the biggest shifts transforming the industry right now, from evolving customer expectations to innovations in payments and checkout experiences. We’ll also look ahead to what’s next for Kustom, and how their vision will help shape the future of commerce.
In this session, you’ll learn:
- The key trends redefining payments, e-commerce, and customer experience - and what they mean for merchants today
- How evolving customer expectations are shaping the next generation of buying journeys
- What the future of commerce looks like and what role AI will play
- How Kustom’s vision and roadmap will help shape the next wave of commerce experiences
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