Master nShift Returns

Every Thursday | 10:00 - 12:00 CEST | Microsoft Teams | €300 + VAT per participant

Set up nShift Returns with confidence and give customers a clearer, more consistent way to return or exchange items.

In this practical training, you will learn how to configure the settings, workflows, and customer-facing content that support a complete returns process. Get guidance from an nShift expert, ask questions as you go, and build confidence faster.

• Fast-track your expertise
• Ask questions as you go
• Build confidence sooner
• Avoid common missteps

Your Trainer

Veerle Jansen - de Ruijter

Technical Training Consultant, nShift

What you'll learn

Get practical guidance on the key settings and workflows that help you manage returns more efficiently in nShift Returns.

In this training, you will learn how to:

• Configure markets, currencies, languages, and return policies
• Set up returns, claims, and exchange workflows
• Create a branded returns portal with customized content
• Configure return reasons and product conditions
• Set up return shipping options and carrier services
• Create branded customer email notifications
• Use nShift Companion to find answers and manage configurations
• Manage returns, orders, and analytics within the admin interface

Make returns work better for customers and your team

Returns affect customer loyalty, support workload, and margins. With the right setup, nShift Returns can help your team move faster, reduce avoidable manual work, and create a more consistent experience for customers.

nShift Returns supports outcomes such as:

• 50%+ faster return process times with integrated automation
• 30% of returns converted to exchanges
• 30% less time spent on returns and WISMR tickets
• Better visibility into return reasons, trends, and operational performance

What to expect

This remote instructor-led training gives you a practical introduction to nShift Returns in approximately 2 hours. You will follow guided configuration walkthroughs, work through practical examples, and get best-practice guidance on branding, customer communication, and return management.

To reserve your spot, register with your name, company, and email address. Our training team will confirm your place and share session details ahead of the training.

Questions? Contact the training team at trainingservices@nshift.com