On demand webinar · Solved series episode 2

Silence isn’t golden:
Three tracking automations to stop delivery chasing

Streamed live 26 March 2026 · 30 mins

The order is confirmed - then silence. Customers check for updates and find nothing from you. At best, they're left with unfamiliar delivery statuses and tracking codes on a third-party tracking portal.

Break the pattern with automated tracking that communicates for you. Watch this 30-min demo session to see 3 automations that keep you visible until the doorstep:

  • Build a branded tracking portal that replaces disjointed carrier redirects.

  • Map complex carrier events into simple, branded updates delivered via email, SMS or digital wallet.

  • Set up automated triggers that proactively update the customer, so they don't chase.


Solved is nShift’s monthly 30-minute live series on delivery challenges and how to fix them. Expert-led, practical, and designed for busy teams.

Watch on demand and get your free guide right away:

When you go quiet, customers get loud

Most brands lose their voice the moment a parcel leaves the warehouse. This post-purchase silence creates uncertainty, and for the customer, no news is usually bad news.

In this 30-minute expert session, we move past the theory. We're showing how to use nShift Track to automate the human side of delivery, keeping your customers informed and your support team focused on high-value tasks:

  • Branded tracking pages

  • Delivery milestone updates with normalized statuses

  • Smart triggers for delays and missing scans

Let's solve tracking
Jyo

Jyo Saikia

Product Specialist Director, nShift

aleksandar-milovanovic

Aleksandar Milovanovic

Product Specialist, nShift

thomas-bailey

Thomas Bailey

Product Innovation Lead, nShift

"Being able to communicate directly to customers has been a game-changer in terms of handling enquiries relating to orders."

Pontus Eriksson, ICANIWILL

Why tracking demands your attention in 2026

$5-15

Average cost to handle a single delivery inquiry (Salesforce)

50%

Reduction in support tickets seen by brands like ICANIWILL

5x

Higher click-through rate on tracking emails vs. marketing (QUIZ)

Bonus: Your free guide

Register to watch on demand and we’ll send you our "Own the tracking" guide - a practical playbook for turning delivery silence into brand loyalty.

Watch on demand
Own-the-tracking