Having invested in many areas of the customer experience, retailers are taking a closer interest in the role of deliveries in helping conversions, building customer loyalty, and minimizing costs.
For example, increased ecommerce delivery choice at checkout can increase basket conversions by 20%.
This can only happen if all the stages of the delivery process are seamlessly joined together. One-stop shop providers which cover the entire delivery journey are far more effective than individual point solutions, installed in isolation.
A single technology offering, covering the entire delivery process.
What are the challenges facing retailers in 2024?
Caught between rising customer expectations, ever-tighter competition, and considerable economic pressures, multichannel and ecommerce retailers are looking for new ways to stand out, retain customers, and minimize costs.
What is more, the supply chain is a focal point for innovation, as efforts to make it smarter, quicker, and cleaner, gather momentum.
How can deliveries shape the customer experience?
They can make the difference between a one-off shopper and a life-long champion.
The right delivery process will master logistics and offer customers a personalized experience for deliveries and returns. It can ensure that customers are given the right range of delivery options and it keep them informed of the status of their delivery. It enables fulfilment teams to process more orders, more quickly, saving the business money. It can make returns easy for the customer and help the retailer keep more revenue from sent-back items.
But this process cannot be disjointed and cumbersome. Point solutions from different providers increase the risks of failure.
On the other hand, centering the delivery experience on a scalable delivery management system minimizes the risk of disruption. It also makes for a better customer experience.
nShift offers connections with over 1000 carriers globally, in addition to integrating with more than 450 third-party applications like ERP, CRM, shopping carts, WMS systems, and more.
What are the trends shaping the future of retail?
There are five current trends that are shaping online retail. nShift’s report “Building a delivery-management foundation fit for the future” explores the opportunities and risks they present for retailers. The trends are:
- Supply chain innovations
- Evolving tech infrastructure
- Evolving customer expectations
- Pressure to reduce costs and maximize efficiencies
- The net-zero imperative
The right delivery experience can help retailers make the most of these opportunities.
Build a delivery-management foundation fit for the future
nShift’s latest guide explores how these trends are playing out, in the form of five current trends that are shaping online retail.
It explains that the right delivery process, centered on a reliable delivery-management platform at the core, can help retailers make the most of these opportunities.
Download the nShift guide "Building a delivery-management foundation fit for the future" here.
