Van Gogh Museum masters the art of delivery with nShift

As well as housing the world’s largest Vincent van Gogh collection, the Van Gogh Museum sells merchandise to customers all over the world via its webshop – everything from pencils to porcelain vases. Using nShift has helped them make the delivery process more user-friendly for customers and themselves.

Solution delivered in partnership with Exact Globe

Exact ERP software for wholesalers and manufacturers consolidates financial, logistical, manufacturing and administrative business processes within a single system. It's suitable for small-scale, fledgling traders with multiple warehouses and for small, start-up manufacturing companies. Having the best customer service requires a seamless integration between the ERP and delivery management software. That’s why we have been working with nShift for many years.

Solutions used

integrated with ERP system, Exact Globe

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The Challenge

Managing deliveries from the Van Gogh Museum’s popular webshop presents some major logistical challenges. Peter Vogler, Head of Logistics & Planning explains: “We sell a lot of merchandise via our webshop and we also have four other shops that are restocked several times per week. We work with multiple carriers.... We also deliver extremely fragile items, which require extra care when being shipped. This makes our shipments more complex.”

When Peter was tasked with implementing a new logistics strategy for the museum, he immediately started looking for a platform that would streamline the delivery process and make the service more accessible and user-friendly.

We sell a lot of merchandise via our webshop and we also have four other shops that are restocked several times per week. We work with multiple carriers.... We also deliver extremely fragile items, which require extra care when being shipped. This makes our shipments more complex.

Peter Vogler, Head of Logistics & Planning for the Van Gogh Museum

The Solution

By integrating nShift’s platform with their existing ERP system, the Van Gogh Museum have been able to streamline and simplify their delivery management processes. As Peter says, “Everything is now arranged via one system, which is far more user-friendly.”

The platform is also helping the museum reach new customers all over the world. “For each purchase, the correct carrier is automatically selected by the ERP system based on the shipment destination (cross-border shipments are not undertaken by every carrier). Moreover, [nShift] ensures the automatic generation of the required documents and special labels [required to export products cross-border]. Previously, this was all done by hand. Thanks to [nShift’s] system we save a great deal of time! These days we can even deliver worldwide within 48 hours. This is a huge change compared to how we used to work. In short: we are really happy about the partnership with nShift: a very valuable investment.”

Auke Hylarides, Principal Solution Marketeer at Exact mentiones that “The combination of Exact ERP and NShift delivery management software has resulted in many satisfied and successful customers, such as the Van Gogh Museum. We are proud of our long-lasting partnership with nShift.”

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