nShift today announced the launch of nShift Companion, an AI-powered assistant designed to help businesses optimize delivery operations and improve the customer experience. It enables users to interact with nShift’s delivery management platform using everyday language, removing the need for specialist knowledge to manage complex delivery settings.
As generative AI reshapes enterprise software, nShift has redesigned its delivery management platform to be AI-first. The company has invested heavily in agent-based AI infrastructure and rebuilt core platform components to work naturally with AI.
nShift Companion brings nShift’s vision of AI for delivery management to life. Using a simple chat-based interface and everyday language, users can explore their delivery setup, receive tailored recommendations, and make changes directly within nShift’s platform. This will help improve delivery performance, reduce costs, increase conversions, and enhance the overall delivery experience. See nShift Companion in action.
nShift Companion further provides contextual guidance directly within key workflows. Users can request explanations, best practices, and in-platform support instantly, helping teams move faster, make better-informed decisions, and focus on higher-value work.
Companion represents the future of delivery operations. We’re transforming AI from a tool into a trusted partner that works alongside our customers, embedded in the workflows they rely on every day.
Our customers now have a delivery expert at their side to provide guidance, share best practices and help them optimize their delivery experience with confidence.
Mattias Gredenhag, Chief Product Officer at nShift.
nShift Companion is initially available in nShift Checkout. Early customers are already seeing improvements in checkout conversion rates, productivity, and decision-making. Companion enhances operations while maintaining the rules, operational constraints, and controls required in live commerce environments.
Powered by nShift AI infrastructure
nShift Companion runs on the same agentic AI infrastructure that underpins nShift’s broader commerce capabilities. Structured schemas, delivery promises, Model Context Protocol (MCP) server connections and operational safeguards ensure that guidance is accurate, context-aware and grounded in real workflows, not generic AI outputs.
We are not just adding AI as a feature. We are building a platform where AI can operate safely, predictably, and meaningfully. Companion is the first step toward a future where AI actively partners with businesses to transform delivery operations.
Lars Erik Fjørtoft, Chief Technology Officer at nShift
Find out about nShift Companion and see it in action.
For more information on press release, please contact
Denise Oakley: denise.oakley@nshift.com
About nShift
nShift is the global leader in delivery and experience management. The nShift platform connects retailers, brands, manufacturers, distributors and logistics providers to over 1,000 carriers worldwide, helping businesses manage checkout, shipping, tracking and returns in one place. With over one billion shipments supported annually across 190 countries, nShift enables companies to deliver efficiency, transparency and exceptional customer experiences.
