Millesima has built its reputation on carefully sourced, fine and rare wines shipped to discerning customers worldwide. As the company set out to accelerate its European development and strengthen its carrier network in 2025, it needed a delivery platform that could match its ambitions.
Challenge
Orders are often high in value and must arrive in premium condition, on time and with the right level of service. To successfully engage new customers in new markets, Millesima required:
- Access to a broad carrier network across Europe
- Reliable delivery performance befitting the quality and value of each order
- Customer experience tools that could scale with growth
Our customers count on us to deliver their orders, which can be high of value, in premium condition, regarding delay and service. We needed a solution with the carrier connections and customer experience capabilities to help us successfully engage new customers in new markets.
François D’Hautefeuille
Head of Finance, Millesima
Solution
Working with local nShift experts, Millesima first implemented nShift Ship to manage and optimize its shipping processes. Ship gives the team easy access to over 1,000 carriers in more than 190 countries, so they no longer have to identify and set up carriers one by one. This saves time and money while supporting Millesima’s European expansion plans.
Because the Ship rollout was successful, Millesima quickly extended the partnership to include nShift Track and:
- Provide branded, real-time tracking updates
- Send notifications at every stage of the delivery journey
- Give customers complete visibility from warehouse to doorstep
This creates a delivery experience that feels consistent with the quality and value of Millesima’s wines, whether the order ships locally or cross-border.
We chose nShift because of the size of its carrier network and its comprehensive solution suite. We have moved from our initial introduction at the One To One Retail E-commerce event in Monaco to using multiple of nShift’s solutions in only a few months, and we’re very satisfied of the quality of the nShift team and very keen to see the results.
François D’Hautefeuille
Head of Finance, Millesima
Results
Since late 2024, Millesima and nShift have been working together to:
- Improve logistics operations across European markets
- Expand and manage the carrier network without complex, one-off integrations
- Enhance the delivery experience with branded tracking and proactive communication
Customers now receive real-time updates that match the premium positioning of the brand, and Millesima has a platform that can support its European growth strategy.
As the customer notes, the combination of carrier reach and customer-experience capabilities is central to that ambition.
It will provide us a driving force of our growth.
François D’Hautefeuille
Head of Finance, Millesima
