Wittusen & Jensen is one of Norway’s largest office supplies and consumer goods wholesalers. With rising parcel volumes, they needed a way to cut repetitive manual work and gain real-time visibility over every shipment.

nShift’s QR-code automation gave them exactly that, turning a time-consuming, error-prone process into a streamlined, fully digital workflow.

Challenge

Wittusen & Jensen distributes hundreds of thousands of parcels each year from its central warehouse outside Oslo. With such scale, manual printing, labeling, and handling translations created inefficiencies across the delivery process.

Operations Manager Camilla Haltbakk was searching for a way to save time, reduce costs, and simplify internal logistics, ideally by using QR codes to remove the friction of handling each parcel individually.

After early discussions with nShift, their IT and logistics teams collaborated to explore whether QR-code automation could be embedded directly into freight-label printing.

Solution

nShift enabled Wittusen & Jensen to print QR codes directly on all freight labels. The codes are generated automatically and paired with conveyor-belt and forklift scanning, ensuring each parcel is instantly registered in the digital delivery system.

This automation eliminated the need to manually add QR codes or look up shipment details. Instead, warehouse employees scan once, and the system immediately updates the order with full delivery information.

We were already using nShift to print freight labels and transfer shipment data to carriers and it was no problem to add the QR codes to the existing labels. Now, when customers receive our packages, they are able to scan the QR code and see a digital delivery note with information about the entire consignment’s contents. That way, it is easier for them to keep track of consignments divided into several deliveries.

Camilla Haltbakk

Operations Manager, Wittusen & Jensen

The result was a much cleaner, faster workflow, with improved accuracy and far less time spent manually managing parcels.

Results

By introducing QR-code automation, Wittusen & Jensen has transformed the efficiency of its warehouse operations.

The company ships over 400,000 parcels every year. The time saved per parcel now adds up to the equivalent of an entire annual salary.

They also reduced paper, toner, and printer maintenance costs, and minimized inbound customer inquiries, all because parcels are now digitally traceable from order through delivery.

We send more than 400,000 parcels every year. We are able to save the equivalent of an entire annual salary, as we don’t have to get an employee to put delivery notes in each and every parcel.

We also save money on paper, toner, and maintenance on printers. In addition, the number of inquiries from customers in connection with parcel deliveries is reduced,  as they are able to see the entire delivery, which has been ordered and delivered via the digital delivery note.

Camilla Haltbakk

Operations Manager, Wittusen & Jensen