CEO Jurgen Leijdekker to explore how AI agents are reshaping the future of ecommerce and customer trust
nShift, the global leader in delivery and experience management software, will showcase how retailers can adapt to the next era of ecommerce at DELIVER Europe 2026, held in Amsterdam on 3–4 June.
nShift will hold a stage session entitled “Your customer’s AI agent may never see your website. Now what?” Led by nShift CEO Jurgen Leijdekker, and Johan Hellman, VP Product Management, the talk will explore the implications of agentic commerce on the ecommerce delivery experience. Agentic commerce is when customers delegate product research, purchasing, and delivery choices to AI agents acting on their behalf.
The session will examine what agentic commerce means for ecommerce deliveries, and in particular the questions of trust and accountability that arise. It will discuss why delivery experience, tracking, and returns are increasingly important moments for building customer trust and brand value.
“AI is changing the shape of commerce faster than many retailers realize. As intelligent agents begin making more online purchases on behalf of customers, the delivery experience becomes even more important. The brands that succeed will be those that can combine operational control, flexibility and customer trust across the entire post-purchase journey.”
Jurgen Leijdekker, CEO nShift
According to nShift, retailers today are focused on four key operational challenges:
- Where they can best deploy AI in their ecommerce operations
- Managing multi-carrier operations efficiently during periods of volatility and peak demand
- Shipping to more customers abroad without rebuilding fulfilment infrastructure
- How to turn returns from profit drain to driver of loyalty and retention
At its stand, nShift will demonstrate how its delivery and experience management platform helps businesses achieve ecommerce success. Combining AI and a network of over 1,000 carriers, the nShift platform gives retailers unparalleled control over last-mile deliveries. It currently supports more than 20,000 ecommerce and retail brands worldwide.
nShift’s presentation at DELIVER Europe 2026
Title: Your customer’s AI agent may never see your website. Now what?
Speakers: Jurgen Leijdekker, CEO; Johan Hellman, VP Product Management
Date: Thursday 4 June
Time: 10.30 CET
Venue: Solar Stage
Meet nShift at Stand B39 to learn how predictive delivery promises, carrier orchestration, unified tracking and connected returns are turning delivery into a growth engine.
Find out more: nshift.com/events/deliver-europe
For more information on press release, please contact
Denise Oakley: denise.oakley@nshift.com
About nShift
nShift is the global leader in delivery and experience management. The nShift platform connects retailers, brands, manufacturers, distributors and logistics providers to over 1,000 carriers worldwide, helping businesses manage checkout, shipping, tracking and returns in one place. With over one billion shipments supported annually across 190 countries, nShift enables companies to deliver efficiency, transparency and exceptional customer experiences.
