Online assessment
How strong is your delivery promise?
Take the 2-min health assessment and see if your delivery drives growth or risk
Why take this?
- Benchmark your promise against what great looks like in 2025.
- Get a quick action plan for peak season readiness and everyday performance.
- Shareable results: we'll email you a concise summary for your team.
Why delivery promise = business performance
- Peak pressure is real: ecommerce orders can jump ~55% in peak.
- Experience moves revenue: 86% of shoppers will pay more for a great experience.
- Last mile is expensive - and a lever: it can be 53% of supply-chain cost… but handled well, it drives repeat business.
- Operational impact matters: better tracking and comms can cut WISMO calls by up to 50%.
Let's turn insights into action
Latest from our blog
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Click and collect is often the cheapest delivery option for you and the one customers prefer. See how to present it at checkout and win on margin and loyalty.
No single carrier covers every region equally. See how carrier management blends national carriers and local haulers, with the right option at checkout.
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From 19 June 2026, EU online retailers must offer a clear digital withdrawal function. Here is what has to work behind the button, beyond a normal return.
The EU AI Act requires AI disclosure at checkout, tracking, and returns by August 2026. A practical guide to governance for UK and Dutch retailers.
PWR and the EmpCo Directive raise the bar for ecommerce carbon claims in 2026. Fredrik Lindhagen on what verifiable really means in the last mile.
Win Black Friday & beyond
Browse expert insights, stats, and resources curated to help you win peak season.