nShift today announces a new program of training courses designed to help businesses take greater control of their delivery experience and enable teams to self-serve, reducing reliance on external support and lowering implementation costs.
Delivery performance has become a defining part of e-commerce experience. Customers expect retailers to keep delivery promises made at checkout. Problems or delays can soon erode customer trust.
Yet shaping delivery experiences which consistently meet these expectations can be complex. Every carrier operates differently, with different service levels and processes, yet customers expect the same clear delivery choices, real-time updates and easy returns.
nShift training equips e-commerce, deliveries, and logistics teams to manage every aspect of the delivery experience for themselves. The courses cover every detail of the process, using nShift’s latest applications. They help businesses:
- Design delivery experiences that meet customer expectations
- Build in-house delivery expertise
- Minimize spending on external consultants and integrators
- Accelerate time-to-value from the nShift platform
“Businesses can optimize deliveries to improve conversions or lower costs, just like any other stage in the customer journey. We have developed our training courses in response to customer demand, to give in-house teams the knowhow to shape better delivery experiences.”
Mary-Christine Nolan, SVP Global Professional Services, nShift
Course attendee feedback has highlighted the value of practical, product-focused learning. One participant commented:
“I feel confident to apply what I have learned during the training. The training gave enough depth and focus to help me immediately put my learning into practice.”
The sessions cover nShift’s Experience Suite, including Checkout, Track and Returns. Sessions are delivered in small groups to ensure a highly interactive experience.
You can register for training here:
- nShift Checkout training: Mondays, 9.00-11.00 CEST
- nShift Track training: Tuesdays, 10.30-14.30 CEST
- nShift Returns training: Thursdays, 10.00-12.00 CEST
For more information on press release, please contact
Denise Oakley: denise.oakley@nshift.com
About nShift
nShift is the global leader in delivery and experience management. The nShift platform connects retailers, brands, manufacturers, distributors and logistics providers to over 1,000 carriers worldwide, helping businesses manage checkout, shipping, tracking and returns in one place. With over one billion shipments supported annually across 190 countries, nShift enables companies to deliver efficiency, transparency and exceptional customer experiences.
