Owning the end-to-end shopping experience can significantly increase conversion rates, according to nShift
Online retailers are losing out on a significant amount of revenue to customers dissatisfied with the experience they offer, with 70 percent of all online shopping carts abandoned prior to checkout. Some 58% of customers will stop doing business with a company because of a poor customer experience.
According to nShift, the global leader in parcel delivery management, however, ensuring a satisfactory end-to-end experience could increase conversion rates by up to 35 percent.
In its latest guide, “Strengthening customer relationships at each stage of the delivery journey”, nShift explores the elements required to deliver such an experience. It shows how perfecting the end-to-end delivery experience can help retailers:
Lars Pedersen, CEO of nShift, said: “From the moment they visit an online store to the moment they receive their order, customers today expect a smooth, friction-free shopping journey.
“By ensuring an excellent end-to-end delivery and returns experience, retailers can address factors such as insufficient delivery options, which may prove off-putting. In doing so, they can gain the trust, loyalty, and repeat business of their customers.”
Download the Guide: “Strengthening customer relationships at each stage of the delivery journey”
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Gareth Streeter: firstname.lastname@example.org / (+44) 07734 251 496
Established in 2021, nShift is the global leading provider of cloud delivery management solutions enabling frictionless shipment and return of almost one billion shipments a year across 190 countries. nShift’s software is used globally by e-commerce, retail, manufacturing and 3PL shippers. The company is headquartered in London and Oslo. It has over 500 employees across offices in Sweden, Finland, Norway, Denmark, United Kingdom, Poland, the Netherlands, Belgium and Romania.