nShift vs Metapack:
How they compare across performance and coverage

Comparison covers checkout, shipping, tracking, returns, and emissions for retailers, brands, 3PLs, and marketplaces operating in the EU, the United Kingdom, and the Nordics.

*Verified Nov 2025.

Comparison at a glance
nShift vs. Metapack

nShift documents 1,000+ carriers / 10,000+ services, 70+ PUDO networks / ~1.2M PUDO locations, ERP/WMS depth, and ISO 14083 / EN 16258 / GLEC-aligned CO₂e reporting.  

Metapack documents 350+ carriers / 5,500 services, and 350k+ PUDO locations / 1.3M+ with in-store. Sustainable guidance via EV/bike options and consolidation.


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“A driving force for our growth”

Millesima used nShift to quickly connect to carriers across Europe, avoiding the time and cost of setting up each carrier individually — saving around €40,000 per carrier and accelerating its expansion into new markets. 

Product suite coverage
nShift vs. Metapack

nShift

8 /month

Metapack

16 /month

nShift

Metapack

General features

Multi-carrier integration
One shipping integration enables access to 1,000+ global carriers, 450+ tech integrations, 70+ out-of-home networks (~1.2M locations), aligned emissions reporting, real-time tracking, branded post-purchase experiences, and full returns management - all from a single API connection. [1][2][10]
One Shipping integration to 350+ carriers, 220+ countries/territories, specialized options including sustainable alternatives (e.g., cargo bikes via Zedify, EV routes). [11][12]
Checkout optimization
nShift (Checkout — widget or API): returns live delivery choices (home, lockers/PUDO, Click & Collect), backed by 70+ PUDO networks and over 1.2 million pickup/drop-off locations. [1][2]
Delivery Options returns live delivery choices (home, PUDO/drop-off, and store pickup - Click & Collect) - with calculated delivery dates and charges, via the Delivery Options API. [13][14][15]
Shipping management
Rules; enterprise scalability. [1][10]
Delivery Manager / Shipping API for allocation & label generation; active 2025 changelog. [16][17][18]
Label printing
Supports bulk & complex orders. [1]
Global label library; 350+ carriers / 4,000 services. [11][12]
Tracking
Branded tracking; WISMO down up to 60% (vendor-reported). [17]
Delivery Tracker branded tracking; Tracking API & Notifications Webhook. [4][5][19]
Returns management
Up to 30% of returns converted to exchanges (vendor-reported). [7][8]
Returns Portal branded, self-serve; configurable workflows. [6]
ERP/WMS integration
Deep ERP/WMS/TMS and custom integration. [1][10]
Partner ecosystem includes Manhattan integration; connectors to Blue Yonder. [20][21][22]
Sustainability & emissions
Shipment-level CO₂e aligned to ISO 14083/EN 16258/GLEC; checkout highlights lower-emission options. [3]
Sustainable-delivery guidance. [23]
Enterprise readiness
Tiered partners; 3PL/freight; deep ERP/WMS. [1][10]
Enterprise accounts; SLA; support plans; sandbox/dev portal. [24][25][26]
Time to first label
Sales-assisted onboarding. Go-live after carrier connections + rule setup; timing varies with integrations. [14]
Sandbox & Postman quick start; first labels after integration & carrier setup. [26][27]

Operational details

Who configures rules
Admins or implementation partner; rules/approvals managed in product. [1]
Retailer admins via Delivery Manager; configurable contract conditions; rule visibility in GUI (2025 notes). [18]
Onboarding help
Project-based onboarding for enterprise; solution architects/partners available. [10]
Help centre + guided setup; partner SIs; product release cadence (2025). [24][28]
Support channels
Support portal/help center; escalation paths defined by service agreement. [14][15]
Help centre; ticketing; support plans. [24][25]
Support hours
Support hours by agreement (enterprise tiers may include extended hours). [14][15]
Local Business Hours:There are three Metapack Support plans. [25]
SLA
Webshipper: 99.9% uptime + tiered first-reply times (8-2 hrs by plan); nShift Ship: SLA by contract. [15]
Public Service Level Agreement page (uptime & definitions). [24]
Sandbox / test
API test environments available; carrier test modes per integration. [15]
Developer portal with sandbox & API catalogue; Tracking/Shipping docs & changelog (2025). [17][26][27]
Docs & SDKs
REST API docs, webhooks, examples; implementation guides. [15]
Help Centre + Tracking API, Notifications Webhook, Shipping API docs. [16][26][27]

Commercial & contracts

Pricing model
Sales-assisted enterprise pricing. [1]
Enterprise/plan-based; details via sales; SLA/support tiers public. [24][25]
What's included
Core shipping; optional modules (Checkout, Track/Notify, Returns, Emissions) licensed per contract. [1]
Core shipping + Delivery Options, Tracking, Returns; partner integrations; SLA/support selection. [4][6][13][24][25]
Add-ons / modules
Checkout, Returns, Track/Notify, Emissions. [1]
Delivery Options, Delivery Tracker, Returns Portal, Metapack Intelligence analytics. [4][6][13][28]
Usage drivers
Labels/month, carrier connections, warehouses, users, support tier. [1]
Labels/volume, plan tier, support tier, and enabled carriers. [24][25]
Integration effort
One-time setup for rules, carriers, ERP/WMS/TMS; partner services optional. [10]
Self-serve + integrators; connectors via Manhattan WMS (EPI) accelerate integration timelines. [21][22]
Contract terms
Annual/multi-year options; enterprise SLAs . [15]
SLA terms published; support hours/tiers documented; commercial terms via contract. [24][25]
TCO lens (how costs scale)
Scales with volume, modules enabled, and integration depth; higher setup, lower manual handling at scale. [1]
Scales with plan + volume; low friction to add carriers/services; dev tooling reduces change cost. [17][26][27]
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“We’ve made returns part of a seamless omnichannel”

nShift helped Hunkemöller transform returns, offering more convenience, choice, and communication—driving loyalty while protecting revenue. The results?  +15% shift to in-store returns. 

Key differentiators
nShift vs. Metapack

Information is based on publicly available sources and platform documentation as of Nov 2025.
All brand names are trademarks of their respective owners.

 

nShift

Complete control from checkout to returns, with strong scaling potential

  • Coverage & orchestration: broad European multi-carrier/PUDO footprint of 1,000+ carriers, 70+ PUDO networks / ~1.2M out-of-home options across Europe including PUDOs, parcel lockers, and Click & Collect; rules-driven flows for volume. [1][2][10]
  • Deep integrations & control:  Offers 450+ integrations across leading e‑commerce, ERP, WMS and TMS platforms, giving businesses tight control over their fulfilment tech stack;

    Smart Rules Engine with product-level intelligence (e.g., product type, collection-based rules) plus Groups for multi-brand segmentation. Includes dynamic messaging, A/B testing, and rule validation tools for complex checkout optimization at scale. 
    [1][10]
  • Emissions & standards: shipment-level CO₂e aligned to ISO 14083 / EN 16258 / GLEC; checkout can highlight lower-emission options. [3] 

Metapack

Enterprise breadth with point solutions across the delivery journey

  • Carrier & services library: 350+ carriers / 5,500+ services. [11][12] 
  • Checkout & post-purchase: Delivery Options at checkout (incl. over 4,000 carrier services and 350,000+ PUDO locations, or 1.3M+ with in-store pickup), Delivery Tracker branded portals, Returns Portal.Advanced allocation rules via custom expression language for technical power users). [4][6][13]

  • Developer velocity & governance: sandbox, API changelogs (2025), published SLA & Support Plans. [17][24][25][26]

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“What makes nShift an ideal partner is that, as we grow, nShift will grow with us.”

By working with nShift, Stenströms has transformed the online shopping experience and increased revenue in major markets such as Germany, Canada and UK. Overall, Stenströms has increased international shipments by 153%.

Why brands choose nShift

28%

increase in order value

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1M

shipments per year
handled 95% faster

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5M

shipments per year handled seamlessly

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1,000

hours per year saved with automation

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40%

more efficient picking process

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What it means

Both nShift and Metapack support growth from scale-up to enterprise and are used by leading retailers, brands, and logistics providers in Europe and globally. 
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nShift: Built for control at scale across every delivery moment 

Supports over 1,000 carriers (10,000 carrier services) and 450+ OMS, ERP, and WMS integrations across 190 countries.​

Platform emphasizes configuration: Users can set detailed rules for carrier selection, service levels, and delivery options based on criteria such as speed, price, sustainability, or location.​ 

Unified post-purchase experience combining checkout, shipping, tracking, returns, and emissions on a modular platform—designed for complex, multi-market orchestration.​ 

Suited for organizations requiring flexible, granular control, maximum coverage, and customizable business logic.

[1][3][10]

Metapack: Modular tools for efficient global delivery

Integrates with 350+ carriers (5,500 carrier services), offering broad reach with carrier management, tracking portal, and self-service returns for large enterprises. 

Centralizes delivery choices. Home delivery, click & collect, and PUDO/locker networks, via branded checkout and post-purchase portals.​ 

Simplifies onboarding and service management for large retailers; emphasizes reliability (contractual SLA), performance, and customer experience.​ 

Best suited for retailers prioritizing simplicity over detailed control, with less configuration overhead.

[4][6][11][13][24][26]

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“A game-changer in terms of handling enquiries relating to orders”

Since adopting nShift Track, ICIW cut unbranded emails, reduced delivery queries by 50%, and now saves about €12,000 annually in customer service costs.

1,000+ carriers ready for you

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Where each fits

 
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Choose nShift

for hyper-configuration, greater carrier/tech reach, and detailed automation for complex setups.​ 

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Choose Metapack

for robust standardized service and streamlined management of carriers and delivery services. 

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“nShift is the right fit for our business”

nShift helps Superdry onboard carriers faster in new markets while providing stronger reporting capabilities.

FAQs

How many carriers and pickup-point (PUDO) networks are supported?

nShift: 1,000+ carriers / 10,000+ carrier services, 70+ PUDO networks, ~1.2M PUDO locations at checkout.

Metapack: 350+ carriers / 5,500 services; Delivery Options supports home, 350k+ PUDO / 1.3M+ with in-store. [1][2][11][12][13][15]

How are “lower-emission” options determined at checkout?

nShift: Uses an emissions engine that calculates shipment-level CO₂e aligned with ISO 14083 / EN 16258 / GLEC; Checkout rules/badges can surface and sort lower-emission services.

Metapack: Retailer-configured Delivery Options can highlight sustainable methods (e.g., EV/bike, OOH/PUDO, consolidation). [3][23]

What backs the “up to” performance numbers (60% WISMO, 30% exchanges)?

Vendor-reported: up to ~60% fewer WISMO contacts; ~30% of returns converted to exchanges, referenced in 2024–2025 nShift pages/press. [7][8][9]

Do these platforms integrate with our ERP/WMS/e-commerce stack?

nShift: 450+ tech integrations across ERP, WMS, OMS, e-commerce.

Metapack: documented integrations include Manhattan EPI and Blue Yonder. Implementation timelines for Manhattan EPI / Blue Yonder [10][20][21][22]

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See nShift in action

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Try our demo store

Customer stories

Understand how nShift helps businesses like yours

See how nShift stacks up - live, in your own workflow

Whether you're evaluating platform flexibility, carrier coverage, or customer experience, we’ll show you exactly how nShift delivers measurable results.

Sources

(verified Oct 2025)

[1] nShift — Carrier connectivity (1,000+ carriers; 450+ integrations; 70+ PUDO; ~1.2M points)

[2] nShift — Checkout (1.2M+ PUDO locations)

[3] nShift — Sustainability reporting (ISO 14083 / EN 16258 / GLEC alignment)

[4] Metapack — Delivery Tracking (branded tracking)

[5] Metapack Help — Tracking category

[6] Metapack Help — Returns Portal docs

[7] nShift — Returns product page (up to ~30% exchanges)

[8] nShift Press — The refund effect (returns to exchanges)

[9] nShift Press — Returns innovation 2025

[10] nShift — Integration partners/implementation

[11] Metapack — Homepage (350+ carriers / 4,000+ services)

[12] Metapack — Shipping Solutions/Last-mile

[13] Metapack — Delivery Options

[14] Metapack Help — Delivery Options API

[15] Metapack Help — Basic Parameters

[16] Metapack — MetaPack Manager REST API

[17] Metapack Dev — Shipping API changelog

[18] Metapack Help — Release Notes July 2025

[19] Metapack Help — Notifications Webhook

[20] Metapack — Partners list

[21] Metapack — Blue Yonder

[22] Metapack — Manhattan

[23] Metapack — Sustainable shipping solution page

[24] Metapack — Service Level Agreement

[25] Metapack Help — Support Plans

[26] Metapack Dev — Welcome (API catalogue, sandbox, Postman)

[27] Metapack Dev — Tracking API Postman quickstart

[28] Metapack Help — Release Notes (2025 cadence incl. Intelligence)