Managing different shipment types, carrier requirements and dispatch sites adds complexity to delivery operations throughout the year. Peak volumes increase the pressure on those operations. Our 2026 updates build on existing capabilities to help you manage that complexity, with more carrier options and improvements to booking, shipment inquiries and returns. Here’s what’s changed and what we’re working on next.
1. More carrier services and greater control over delivery choices
As your shipping requirements change, you may need different carriers or collection options. This year’s updates expand that choice across Ship, Delivery and Transsmart, grouped under nShift Deliver, with new connections and more control over service selection.
Delivery has added 15 carrier and API connections so far in 2026. They range from Evri and Royal Mail API to Maersk and regional transport operators such as MaserFrakt and LTP Cargo. For businesses handling both parcels and freight, that means a wider choice of connections within Delivery.
For businesses using Helthjem in Norway, Ship’s new Helthjem Parcel Lockers support adds another collection service you can book. Service availability depends on your product, carrier agreement and activation.
We’ve also launched proprietary technology powered by agentic AI for carrier integrations to help our experts build and maintain high-quality connections faster. Specialists review carrier requirements and edge cases before publication. For your business, this means quicker access to new carrier services through the platform you already use.
When a parcel is unsuitable for locker collection, you may want to offer parcel shops only. Transsmart’s new collection-point filter lets you narrow the list to parcel shops, lockers or both. The filter works through the API for carriers that identify each location type. The selected service’s size and weight limits still apply.
If a carrier-selection rule should apply only during part of the day, you can now define that window with time ranges in Transsmart’s routing rules. For example, a rule can apply to morning bookings and stop at the time you specify.
When a delivery rule needs to cover several similar text values, Checkout’s new text-matching conditions for delivery rules let you match the part they share. One condition can cover values containing the same text or sharing a beginning or ending, so you have fewer individual entries to maintain.
Soon, you’ll be able to use nShift ETA’s AI-powered delivery predictions to show shoppers an estimated delivery window at checkout when the carrier provides no estimate.
2. More ways to book shipments and manage paperwork
When a manual booking or print attempt fails, MyTranssmart now retains your booking details. You can correct the issue and retry without entering the same information again. You can also attach invoices and packing lists directly in the dashboard, keeping the paperwork with the shipment record. Previously, attaching documents required the API.
For grouped cross-border shipments, Ship now supports MyDHL Break Bulk booking: book the main shipment and submit its linked shipments together. Ship already supported UPS WorldEase; its API now adds WorldEase parent-and-child shipment handling. If you dispatch for another business, Ship’s new “On behalf of” address for dropshipments helps show the selling brand on supported documents and tracking pages, initially with DHL eCommerce BE-NL.
For freight customers, Delivery added consolidated shipment support for ColliCare Norway and a one-way pallet type for Dachser. Your carrier agreement and configuration determine which options apply.
3. Find shipment information faster and keep customers informed
After dispatch, your team needs shipment information to answer customer questions and check delivery progress. In MyTranssmart, you can now search a list of shipment references by pasting or dragging it into the search field. Matching shipments appear together. Ship Cloud users also get faster search in the refreshed interface, alongside security and performance improvements.
If you use Track alongside your shipping platform, Track MCP connects a compatible AI assistant to your Track account. Ask it for an order’s tracking history, then follow up about a particular event in the same conversation. Your operations team can also compare delivery exception rates across carriers. Reporting capabilities depend on your Track plan. The assistant has read-only access to the data your account permits you to view.
For configuration guidance, nShift Companion is available inside Checkout, Track and Returns. Ask it to explain a delivery setting or guide you through configuring a holiday return rule. You apply any changes yourself.
With new Apple Wallet shipment tracking, customers can add a shipment to Wallet from your shipment notification email opened on an iPhone. Updates then appear on their lock screen. To offer this, add an Apple Wallet button or link to your email template.
4. Better handling of split returns and non-standard packages
An order delivered in separate fulfillments can also need separate return packages. Returns now gives shoppers separate return packages and labels for each fulfillment, making that split clear when they arrange a return.
To help select a suitable service for the package being returned, bookings can also use dimensions supplied with the order and weights calculated from returned items.
New Returns shipping accounts connect return options and prices in Checkout to booking and labels in Ship, Delivery or Transsmart. One account can serve several markets.
For shoppers dropping off a parcel, a code can save them from printing a label. Delivery’s expanded printerless return services include DHL Express QR returns and daoSHOP handwritten codes, with combined QR-code and customs-data support on selected Bring return services. The available options depend on the service and your carrier agreement.
5. Set return fees by order and keep delivery costs in check
A peak campaign may call for free returns on higher-value orders or a longer return window for gifts. With Returns’ new rules for order-based return fees and periods, you can configure those exceptions yourself. The right terms apply automatically to qualifying orders, while your standard market policy covers the rest. You decide where to offer the extra flexibility and where to retain your usual fees.
For PostNord Sweden’s Innight and Innight Reverse services, Delivery now warns when a Parcel (PC) package exceeds 35 kg. Exceeding that limit may incur extra carrier fees.
For carrier reviews, Track’s rebuilt Statistics Report brings carrier and product volumes into the Reports interface, with year-on-year views and Excel export. The improved shipment and package reports also let you choose columns and export the results. Where historical data is available, you can compare peak periods and bring the figures into discussions with your carriers.
When the carrier invoice arrives, you need to check whether the charges match your contract and shipment records. A charge can use the agreed rate but the wrong weight, or the same shipment can be billed twice.
Our latest product, nShift Audit, was built to address that checking work. Its seven carrier invoice checks are designed to identify discrepancies such as duplicate billing, incorrect weights and invalid surcharges, then prepare supporting evidence for disputes. The aim is to make incorrect charges easier to challenge, even when checking them by hand would take more time than the amount is worth.
Book an Audit demo to see how invoice checks lead to a dispute with supporting evidence and discuss a potential recovery range for your freight spend.
A look at what’s next
We’re working to make carrier prices easier to manage and AI more helpful in your daily work.
Manage your negotiated carrier prices in the Portal
Rate cards are coming to the nShift Portal for Ship Professional and Premium. You’ll be able to manage your negotiated carrier prices directly in the Portal, without Professional Services work or a Support ticket for those updates.
Before publishing a rate change, you’ll be able to test and preview it. Published versions will be kept, and you’ll be able to schedule new prices to start on a chosen date.
Accurate contracted rates are also essential to Audit’s price and surcharge checks, which compare billed charges with expected costs calculated from your contract.
What’s next for Checkout Companion
A lot of you have been asking Companion to make changes for you: “Can you set up free shipping over €60?” or “Can you create a weight-based delivery rule?” Today, Companion guides you through the steps and you make the changes yourself.
We’re working on edit rights for Checkout Companion that will let it make those changes after you’ve reviewed and approved them. This capability is still in development.
Availability depends on your products, subscription, carrier support and configuration. Release links explain the requirements. Ship On-premises customers need to install relevant Ship On-premises updates. Plan implementation work around your peak change policy.
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