Online sales growth posed a significant challenge for retailer, Joutsen. How would their slow, manual system cope with the accompanying rise in parcel volumes? What they needed was a fully automated multicarrier shipping solution. To be precise: what they needed was nShift.
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Back in 2012, fashion and homeware retailer Joutsen wanted to invest more in their webshop. But they knew that the process they were using for creating shipments would not be able to cope with any significant increase in parcel volumes. “It was taking a lot of time for our warehouse workers to create the required paperwork and track shipments via multiple portals,” says Sami Salonen, Logistics and IT Manager at Joutsen.
Rather than booking transport manually and using multiple portals to track shipments across their supply chain, they needed a multicarrier shipping platform that would enable them to automate the process and manage their carrier integrations all in one place.
The solution they chose was nShift.
[nShift] has helped us to connect our ERP, webshop and shipping platforms by creating a two-way integration between each one. Without [nShift], we wouldn’t have been able to manage our growing parcel volumes across these three systems.
Sami Salonen, Logistics and IT Manager at Joutsen
One of the key reasons why Joutsen chose nShift DeliveryHub was because it could be easily integrated with their existing ERP, webshop and shipping platforms. As a result, the team can now manage all their carriers and track all their shipments – all in one place.
Customers also feel the benefit of this solution. “Now our customers only have to provide one piece of information and we can find their order very quickly,” Sami explains. “This has allowed us to provide our customers with the best possible service.”