For many years, Finntack has relied on nShift to make their delivery management process simpler, faster and more reliable. Now, as they gallop toward a period of rapid growth, the company is looking to use the flexibility of the nShift platform to achieve scalable growth and help take their webshop to the next level.

Challenge

Finntack is Europe’s largest manufacturer and retailer of trotting products, with outlets in Finland, Sweden, Norway and France. Their webshop delivers to customers across the continent.

As one of the horse industry’s earliest internet pioneers, the company has long relied on nShift to help them achieve efficiency in their delivery management process. The Finntack team currently uses nShift Delivery to manage carriers and print shipping labels quickly and accurately, and nShift Checkout to ensure consumers can select the delivery options they want.

But times are changing – and changing fast. Last year, Finntack sent out 30,000 shipments from its logistics centre in Lahti, Finland. This year, that figure is on course to reach 50,000. The forecast for next year has it rising all the way to 80,000.

How can the team ensure they meet rising demand for deliveries without experiencing any loss of speed or quality?

Solution

FinnTack relies on nShift Delivery to automate carrier selection and shipping label creation, ensuring speed and accuracy at every step. The company also uses nShift Checkout to give customers full visibility and flexibility when selecting delivery options online.

Customers want their orders to arrive quicker and quicker. Next-day or even same-day delivery are becoming even more common. So we need to keep looking at ways to enhance the delivery options we offer.

Jukka Nevalainen

Logistics Manager, FinnTack

nShift’s flexibility has been crucial for supporting FinnTack’s rapid expansion.

The nShift platform makes it very easy for us to onboard new carriers, wherever and whenever we need. This is going to be critical for us in the future, as we identify and implement new solutions to meet consumer demand.

Jukka Nevalainen

Logistics Manager, FinnTack

 

The next step for FinnTack is expanding returns management capabilities to complete the delivery loop and further enhance customer satisfaction.

Due to the nature of the products we are adding to our range, we anticipate our return rate rising above 10% for the first time. Having a quick and accurate system for managing returns is going to be imperative, so we are now looking at enhancing our solution with nShift Return.

Jukka Nevalainen

Logistics Manager, FinnTack

Results

With nShift, FinnTack has built a logistics framework ready for large-scale growth. Automated shipping workflows, faster carrier onboarding, and flexible delivery options allow the company to meet customer expectations while scaling across Europe.