Win an early-bird discount on our new solution, build loyalty with consumers and cut support calls by 60%
Some 78% of online shoppers will change brands or retailers if they don’t receive regular updates on the status of their order.
As people grow more comfortable with buying online, they increasingly demand more from the customer experience. And when they don’t get it, they will shop around.
Customer experience is under the spotlight at this time of year with Singles’ Day (11 November), Black Friday (25 November), Cyber Monday (28 November) and Christmas all coming up fast.
Retailers and web shops are constantly thinking about how best to improve the experience for shoppers.
We are committed to helping them deliver a better experience to their customers.
Keeping them informed on the status of a delivery builds loyalty and trust with consumers. It also cuts “where is my order” (WISMO) complaint calls by up to 60%.
Available from early 2023, nShift Track is a one-stop-shop solution that will empower retailers and e-commerce companies to better communicate with their customers. It will:
Enable consumers to track their orders
and receive regular updates immersed in the brand throughout their post-purchase journey
Create sales growth
in new channels, when the customer is most engaged with the brand and products
Provide regular updates throughout the delivery
life-cycle, from order confirmation to refund
Cut “where is my order” calls by up to 60%
by providing regular and relevant branded updates
Build customer loyalty
through constant relevant branded communication
Discount of up to 80% for existing nShift DeliveryHub customers
We support you in supporting your customers. We are offering a discount to 20 nShift DeliveryHub customers that sign up early.
For a chance to qualify, customers must sign up before 28 November 2022. We will then draw names from a hat to select the winners.
The discount could be up to 80% and will be based on parcel volumes.