Consultez les caractéristiques de nShift Track, notre logiciel de pointe de suivi des colis, permettant à vos clients de connaître le statut de leurs livraisons
nShift Track Core functionalities
Functionality | Benefit | Essential | Professional | Premium |
Branded Tracking Portal | Create brand loyalty and reduce final mile friction inside a richly branded tracking experience | |||
Branded MyParcels experience | With over 40m downloads, MyParcels allows consumers to track all their orders in one convenient app whilst still allowing retailers to brand and market their specific orders | |||
Branded status messaging | Reduce WISMO calls and open new marketing channels in the places where customers live their digital lives | All status Email & SMS |
+ social channels | |
Normalized tracking events | Remove customer confusion with consumer-friendly tracking status descriptions | |||
Estimated Delivery Date | Provide customers with an accurate delivery date of their order and minimize customer service enquiries | |||
Split Shipment handling | Remove the confusion for customers when shipping their order from multiple locations | |||
Feedback | Capture customer feedback in the moment, act on it and build greater customer loyalty | |||
Customer Service & Returns links | Allow customers to easily contact you and research your returns policy – reducing customer frustration | |||
Marketing campaigns (multi-domain) | Increase sales and reduce time to next purchase with up to 30% click through rate in the moments when customers are most engaged | |||
Tracking API | Extend customer tracking to My Account pages, mobile apps and reporting applications | |||
Customer Service view |
Reduce customer service enquiries by providing extended tracking where traditionally visibility has been unavailable | |||
Insight – Reporting | Measure delivery trends and performance of carriers to ensure customers are receiving the best experience in their post purchase journey | |||
Data Export | Use tracking data blended with other key business information to unlock new opportunties and cost savings% | |||
Data Storege | Data is saved for the current year plus one or current plus seven years for Premium | |||
Additional Storage | Additional year of data storage (current plus last year included in Essential and Professional, 7 years included in Premium) – 5% |
*Please note that SMS and WhatsApp will incur additional messaging charges
nShift Track – ScanApp
Functionality | Benefit | Essential | Professional | Premium | ||
ScanApp | Reduce customer service enquiries by providing extended tracking where traditionally visibility has been unavailable | |||||
Container API |
Optimise warehouse and in store operations by integrating ScanApp functionality directly into WMS, OMS and ERP systems |