Five customer complaints that matter most

How the delivery experience can improve customer satisfaction

nShift has released a new guide identifying the five most common consumer complaints, and how to avoid them.

The end-to-end checkout and post-purchase experience is a vital moment of truth for online shoppers. Four out of five people will leave a brand after just two poor experiences.

Other common causes of customer frustration include;

deliveries turning up unexpectedly
goods arriving damaged or in poor condition
unsuitable delivery options at checkout
poor communication around the delivery process

‘Five customer complaints that matter most – and how to avoid them’ shines a light on what a great delivery management experience looks and feels like.

Enjoy the read!