The five customer complaints that matter most – and how to avoid them
How the delivery experience can improve customer satisfaction
nShift has released a new guide identifying the five most common consumer complaints, and how to avoid them.
Other common causes of customer frustration include;
- deliveries turning up unexpectedly
- goods arriving damaged or in poor condition
- unsuitable delivery options at checkout
- uncertainty or poor communication around the delivery process.
This is why, as we approach the end-of-year-sales period, we have released a guide specifically on this topic to help. ‘Five customer complaints that matter most – and how to avoid them’ is a guide that examines some common complaints companies need to be aware of in the retail environment.
Enjoy the read!