The hours following the purchase are the moment of truth for the customer.
Branded tracking and alerts help build loyalty with customers, encourage repeat purchases, and cut down on complaints
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Increased customer communication
Our branded tracking portal and alerts enable retailers to open up a dialogue with customers at every stage of the delivery process and beyond.
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Reduce WISMO calls
When a customer can track their own delivery, it significantly cuts down on WISMO (“where is my order”) calls and enquiries.
Build loyalty and increase sales
By offering the best possible customer experience, companies can build loyalty and remarket to their customers.
A fully branded experience
From purchase to delivery and beyond when combined with other nShift solutions
Branded notifications for customers
Easy delivery tracking means customers can follow orders from the moment they’re purchased to the moment they arrive at their door
Build loyalty and reputation
Retailers are not simply handing their relationship with a consumer over to the carrier
Upsell and cross-sell
Engage customers at the moment they are are most engaged with the brand
Create brand advocates
A great experience leads to increased customer recommendations