By Gary Carlile, EVP Customer Growth
When consumers order a package online or schedule a shipment, they expect the process to be flawless. They are demanding more from online shopping and purchasing than ever before.
It’s why having multi-carrier shipping software capability has never been more important or so crucial to helping companies grow.
A strategic growth enabler
A good example is our work with JD Logistics.
JD Logistics is a global provider of technology-driven supply chain and logistics services and is rapidly becoming one of the most influential ecommerce logistics service providers in Europe. To meet its objectives when it came to European expansion, it needed a provider that could help it grow across the continent with multi-carrier delivery management to support its 3PL (third-party logistics) services.
For JD Logistics, nShift’s 1000 plus carrier library is key. It uses nShift software for parcel tracking, warehouse logistics, managing delivery performance, and integrating with multiple carriers.
Multi-carrier is key to an outstanding ecommerce customer experience
Consumers want to be able to choose a delivery option that suits them. For some, price is paramount whereas others may wish to pay for express service or a low emissions delivery.
Similarly, returns and reverse logistics processes make the difference between buying and not. We know from our own research with DeliveryX that 54% of shoppers see easy returns as very important and over the thirds (67%) feel that a retailer’s returns policy influences how much trust they place in them. On top of this, shoppers want regular information on the status of their delivery and the ability to make alternative delivery arrangements if they're not going to be in, if they can't get all of this, they will shop around.
Having the capability to provide these options to consumers goes way beyond shifting boxes from A to B. It has become a genuine business driver.
Find out more about JD Logistics
How your business could benefit from multi-carrier capability is something we looked at in detail in our guide, ‘Creating customer choice and unlocking efficiencies: the power of multi-carrier delivery management.’
To get a better insight into the activity that goes on behind the scenes at JD Logistics, you can see more in our video. We were recently invited into a warehouse to see how it processes orders on a daily basis and just how important the role of carrier management is when it comes to processing orders quickly and effectively.
For more details on our work with JD Logistics, you can check out the customer story which looks in detail about how working with nShift has helped it expand and why access to preferred carriers in each country has been so important.
Author
Gary Carlile
EVP Customer Growth
Gary Carlile is the Executive VP of Customer Growth at nShift responsible for the management of the Global Strategic team. He is highly experienced in Carrier & Delivery management, SaaS technology, Logistics & Supply Chain and eCommerce fulfiment operations.
