Last-mile delivery is the delivery of goods from a transportation hub to the final delivery destination or customer. It is the last stage of the supply chain, and it is crucial because it is the point of contact between the supplier and the customer. If not executed effectively, it can damage customer relationships and erode brand value. With the rise of e-commerce, last-mile delivery has become an essential part of the logistics industry. Companies are striving to provide efficient and seamless delivery experiences to customers.
nShift, the global leader in parcel delivery management and shipment software, offers a suite of features and capabilities that make it stand out in enabling efficient and seamless last-mile deliveries. In this blog, we will explore the importance of last-mile delivery and how nShift is optimising this crucial aspect of the supply chain.
The importance of last-mile delivery
Last-mile delivery is the most expensive and complex part of the delivery process. It can account for up to 53% of the total delivery cost. The complexity of last-mile delivery is attributed to factors such as multiple delivery locations, unpredictable traffic, and unavailability of the recipient. Customers want their deliveries to be timely, convenient, and hassle-free. Therefore, companies that can provide accurate and efficient last-mile delivery can gain a competitive advantage.
Efficient last-mile delivery can improve customer satisfaction, increase customer loyalty, and lead to repeat business. In contrast, poor last-mile delivery can damage customer relationships, lead to negative reviews, and impact brand reputation. Given the importance of last-mile delivery, it is crucial for companies to optimise this aspect of the supply chain.
Features and capabilities of nShift
nShift is delivery management software that offers excellent features and capabilities that enable efficient and seamless last-mile deliveries. The following are the features and capabilities that make nShift stand out:
- Smart Routing - by employing advanced algorithms, nShift navigates through the complexity of both urban and rural areas, finds the most efficient routes, and delivers packages promptly, thus reducing delivery times and costs
- Real-time tracking - With consumers demanding transparency, the ability to track orders in real-time has become a non-negotiable aspect of online shopping. This feature not only provides customers with estimated delivery times but also alerts them about any unforeseen delays, significantly improving the customer experience
- System integration - delivery management software's ability to integrate with other systems, such as inventory and customer relationship management, and provide insightful performance analytics makes it an indispensable asset for logistics companies. By making data-driven decisions, businesses can streamline their last mile delivery process, offering a superior customer experience.
- Digital signatures - nShift enables customers to sign for deliveries digitally, eliminating the need for physical signatures. Digital signatures provide a seamless and contactless delivery experience, ensuring safety and convenience for customers. Digital signatures also reduce paperwork, leading to increased efficiency.
A crucial aspect of the supply chain
Last-mile delivery is a crucial aspect of the supply chain, and efficient and seamless delivery can provide a competitive advantage for logistics companies. nShift offers excellent features and capabilities that enable efficient and seamless last-mile deliveries.
With nShift's innovative solutions, logistics companies can optimise last-mile delivery and provide customers with the best possible delivery experience.
