Last update: 26.06.2025
In this blog:
- Intro
- What is the new regulation?
- Why is this regulation important?
- Who is affected?
- How to prepare for compliance
- Further reading: Belgium law two delivery methods FAQs
Intro
This isn’t just a minor update - it’s a major shift in how online retailers will operate in Belgium. The new rule emphasizes sustainability and customer convenience, marking a significant change in the regulatory landscape.
In this post, we’ll break down the essentials of Belgium’s new two delivery method rule, what it means for your business, and how to prepare for this regulatory shift. Let’s dive in and explore how this change will reshape your delivery strategy and what steps you need to take to stay ahead.
What is the new regulation?
The new Belgian law requires web shops delivering to Belgium to provide customers with at least two delivery options. One of these is encouraged to be a greener alternative to traditional home delivery, such as:
- Pick-up and drop-off (PUDO) points: Locations like retail stores, post offices, or convenience stores where customers can collect their packages.
- Automated Lockers: Secure lockers accessible 24/7 for convenient parcel retrieval
Why is this regulation important?
The regulation is designed to reduce the environmental impact of ecommerce by cutting down on CO2 emissions associated with home deliveries. It supports Belgium's broader goals of promoting sustainability and reducing the carbon footprint of online shopping.
Who is affected?
Web shops Delivering to Belgium: Any online retailer shipping to Belgian consumers will need to comply with this new rule.
Exceptions:
- Web shops established for less than three years receive an extension for compliance.
- If your business only offers in-store pick-up, you are not required to provide an additional delivery method.
- Products that must be delivered to the home, like large items, are exempt, provided this is clearly stated on your website.
How to prepare for compliance
To align with the new Article VI.45/2 regulation, consider these solutions:
- Multi-carrier software: implement a system that supports diverse delivery methods and integrates with your checkout process
- Sustainable delivery solutions: partner with services that offer pick-up points and automated lockers to meet the eco-friendly delivery requirements
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Discover moreFurther reading: Belgium law two delivery methods FAQs
What is Belgium’s new mandatory two delivery method law?
As of March 2024, Belgian law requires B2C web shops to offer customers at least two delivery methods, one of which must be a more sustainable option, such as pick-up points or parcel lockers.
When did this requirement come into effect?
The regulation came into effect on 31 March 2024, as outlined in Article VI.45/2 of the Belgian Economic Code.
Which businesses are affected by the mandate?
The law applies to B2C retailers operating in Belgium for more than three years. It does not apply to new businesses, B2B stores, or retailers offering in-store collection only.
What qualifies as a valid delivery method?
Accepted options include home delivery, parcel lockers, pick-up points, and click & collect. Two carriers offering only home delivery do not fulfill the legal requirement.
What are the exceptions to the Belgium two delivery methods rule?
Exceptions include B2B-only businesses, retailers less than 3 years old, and webshops that only support in-store pickup. These groups are exempt from offering multiple delivery methods.
What are the consequences of non-compliance?
Retailers that do not comply risk fines of up to €10,000 or 4% of their annual turnover, whichever is greater.
Why was this regulation introduced?
The law aims to reduce carbon emissions and traffic congestion by encouraging environmentally friendly and consolidated delivery methods.
How are retailers adapting to comply?
Many are adding out-of-home delivery options like parcel lockers and pick-up points. Delivery management platforms like nShift help integrate these options quickly and at scale.
How can a delivery management platform help with the Belgium two delivery methods rule?
A delivery management platform automates the integration of multiple delivery options, manages carrier rules, and ensures legal compliance while optimizing customer experience.
What are greener delivery methods?
Greener methods include bike couriers, electric vehicles, parcel lockers, pick-up points, and consolidated deliveries that reduce emissions and energy use.
How does this law relate to sustainability goals?
By requiring at least one eco-friendly delivery method, the law supports Belgium’s national climate objectives and the EU’s broader Green Deal targets.
Does this law apply only to Belgian retailers?
The law applies to any online retailer selling to Belgian consumers, not just companies based in Belgium. International sellers must also comply if targeting the Belgian market.
Author
Thomas Bailey
Product Innovation Lead, nShift
Thomas plays a key role in shaping how new features and platform improvements deliver real value to customers. With a background spanning product, tech, and go-to-market strategy, he brings a pragmatic view of what innovation looks like in practice and how to make delivery experiences work harder for your business.
