The Challenge
Hemimex trades in non-ferrous products such as bronze and copper. Nick van Rossum, Interim Consultant at Hemimex, explains: "We buy our products from abroad and store it in our warehouses. These products meet high-quality requirements and there is a lot of variation. Our customers themselves do not stock these products, so it is very important that everything is always in stock with us. Another advantage of doing business with us is that we always provide customized products based on our customers’ wishes."
But while customization provides a great point of differentiation for Hemimex, it also presents a significant challenge. "The fact that we deliver everything to measure means our packages vary enormously in length, thickness and in weight,” Nick explains. “As a result, we have to work with five different carriers to process the 80 or so orders we have a day. Selecting the right carrier each time and putting these special packages on transport properly is a very time-consuming task."
This is especially true when the task is being performed manually. Specifications have to be entered differently in each system (because, for example, dimensions will be displayed in mm by one carrier and in cm by another), which was costing Hemimex an enormous amount of time and was resulting in a great many errors.
integrated with M-Soft
