Online shopping continues to permeate every aspect of retail. While consumers are returning to bricks and mortar stores as the threat from Covid-19 wanes, e-commerce sales continue to climb. Experts predict that they will hit $969 billion in 2023, up from $858 in 2022. [1]
Yet the year ahead will bring challenges of a new kind. With a global cost-of-living crisis, household budgets will continue to feel the squeeze. Consumers will grow ever more cost sensitive and they will expect retailers to respond to their concerns and challenges.
But while cost may be the biggest factor facing e-commerce in 2023, it is far from the only one. New technologies continue to create new possibilities. They also raise consumer expectations. People of all ages expect to get what they want, when they want it. And they do not expect to have to compromise on any aspect of the customer experience to get it.
In other words, 2023 presents a lot to think about. This guide will help. It explores some of the emerging trends in retail and how these could impact each of the major shopping events of the year. And it will show how getting the delivery management and experience right, will help retailers keep a competitive edge.
[1] https://www.the-future-of-commerce.com/2022/10/03/e-commerce-trends-2023/#section-1
Enjoy the read!
