Retail success in 2024

New research reveals 2024 shopper spending habits

Ecommerce delivery is a fundamental part of the online shopping experience

 Read interactive report now!


nShift has teamed up with Retail Week to explore UK shoppers’ priorities for 2024


With consumer spending under pressure, retailers must understand consumer priorities for 2024.  

Our research shows deliveries form a vital part of the brand experience.  They offer opportunities to surprise and delight customers and cement long-term loyalty.

Read interactive report now!

Key findings from the nShift / Retail Week “How They’ll Spend it 2024” report:


Positive delivery experience

58% of consumers claim they are likely to buy again from a retailer if they have a positive delivery experience
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Free delivery preference

69% of UK consumers prefer free delivery, even if it means a longer wait
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The right shipment options

43% have abandoned a retailer for a lack of the right shipment options

As a result, retailers need to:


Deliver experience

Make deliveries, tracking, and returns easy and intuitive for customers


Deliver Options

Give customers a wide choice of delivery options – free, express, low-emissions, click and collect

Engage with Shoppers

Take opportunities to engage customers with offers and promotions, as part of the post-purchase experience

Download the nShift/Retail Week report 

Read interactive report now!


nShift powers excellence in delivery and returns by:

  • We seamlessly integrate with the leading e-commerce platforms and shopping carts, delivering better service to customers.
  • Offer a range of delivery options that suit the consumer to increase conversions and reduce abandoned carts
  • 50% of online shopping baskets are abandoned due to a lack of delivery options
  • We make it easy for retailers to add sustainability options to their offer at checkout

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