nShift has teamed up with Retail Week to explore UK shoppers’ priorities for 2024
Key findings from the nShift / Retail Week “How They’ll Spend it 2024” report:
Positive delivery experience
58% of consumers claim they are likely to buy again from a retailer if they have a positive delivery experience![Asset 110@2x](https://nshift.com/hs-fs/hubfs/nShift/Icons/Asset%20110@2x.png?width=84&height=60&name=Asset%20110@2x.png)
Free delivery preference
69% of UK consumers prefer free delivery, even if it means a longer wait![Asset 123@2x](https://nshift.com/hs-fs/hubfs/nShift/Icons/Asset%20123@2x.png?width=84&height=60&name=Asset%20123@2x.png)
The right shipment options
43% have abandoned a retailer for a lack of the right shipment optionsAs a result, retailers need to:
Deliver experience
Make deliveries, tracking, and returns easy and intuitive for customers
![nShift__Checkout](https://nshift.com/hs-fs/hubfs/Brand-Assets/product-illustrations/png/dark-1/mini/nShift__Checkout.png?width=99&height=100&name=nShift__Checkout.png)
Deliver Options
Give customers a wide choice of delivery options – free, express, low-emissions, click and collectEngage with Shoppers
Take opportunities to engage customers with offers and promotions, as part of the post-purchase experiencenShift powers excellence in delivery and returns by:
![delivery-managment-1 delivery-managment-1](https://nshift.com/hs-fs/hubfs/delivery-managment-1.png?width=800&height=687&name=delivery-managment-1.png)
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We seamlessly integrate with the leading e-commerce platforms and shopping carts, delivering better service to customers.
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Offer a range of delivery options that suit the consumer to increase conversions and reduce abandoned carts
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50% of online shopping baskets are abandoned due to a lack of delivery options
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We make it easy for retailers to add sustainability options to their offer at checkout
Customer stories
![Next slide please](https://nshift.com/hubfs/nShift/assets/img/new-2022/next-arrow.png)