Retail success in 2024
New research reveals 2024 shopper spending habits
Ecommerce delivery is a fundamental part of the online shopping experience
With consumer spending under pressure, retailers must understand consumer priorities for 2024.
Our research shows deliveries form a vital part of the brand experience. They offer opportunities to surprise and delight customers and cement long-term loyalty.
Positive delivery experience
58% of consumers claim they are likely to buy again from a retailer if they have a positive delivery experience
Free delivery preference
69% of UK consumers prefer free delivery, even if it means a longer wait
The right shipment options
43% have abandoned a retailer for a lack of the right shipment options
Deliver experience
Make deliveries, tracking, and returns easy and intuitive for customers
Deliver Options
Give customers a wide choice of delivery options – free, express, low-emissions, click and collect
Engage with Shoppers
Take opportunities to engage customers with offers and promotions, as part of the post-purchase experience
Download the nShift/Retail Week report
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We seamlessly integrate with the leading e-commerce platforms and shopping carts, delivering better service to customers.
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Offer a range of delivery options that suit the consumer to increase conversions and reduce abandoned carts
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50% of online shopping baskets are abandoned due to a lack of delivery options
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We make it easy for retailers to add sustainability options to their offer at checkout
